Company basic philosophy:
1. Customer satisfaction
2. Priotiry is respectively:
-customer
-employee
-society
3. Profit
4. Honest and faithful
Vision: to be the most respectable brand in the market
Mission:
-to offer the best purchase and ownership experience
-to generate stable profit for all companies in the Toyota business
AlthoughTCA is staffed with professionals, we still strive for excellence every singleday: «Nothing is so good that it cannot be made better. That is why we strivefor constant improvement in everything we do. It is not a motto, or a missionstatement we hang on the wall and forget about. It is simply the way we do things. We have a word for it: 'KAIZEN'. It means 'continuous improvement' andit is the key principle that guides us in our pursuit of total quality.»
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