Maks

MAKSYM
KHROMEI

About me Work Experience
Hello!
I’m 20 years old and passionate about the tech field. I always give
my best at work — not just completing tasks, but constantly
looking for ways to improve existing processes and make the
Paycord
team's work more efficient. I'm genuinely interested in
understanding systems, solving problems, and implementing

Payment Operations Specialist
solutions that bring real value. 10.01.2025
–
I’m a fast learner, easily adapt to new tools, and am not afraid to
now
take responsibility. In my experience, I often went beyond my
Controlled payment traffic from merchants to banking channels.
direct responsibilities, contributing to workflow improvements, task
automation, and supporting teammates. I believe that my Monitored account balances and conversion rates, performing bank switching to
mindset and eagerness to grow will make me a valuable part of maintain risk policies.
your team.
Carried out emergency switches promptly to prevent disruptions in payment processing.
Managed withdrawal traffic, keeping track of transaction volumes and conversion
performance.
Skills Worked as part of a closely coordinated team, as switching and monitoring required fast
communication and teamwork.
Technical: Used tools such as:

Basic knowledge of programming languages: JavaScript, Fundist – for working with transactions and player data
Python, CSS, HTML Grafana – for real-time monitoring of key metrics
Experience in creating and maintaining browser Jira / Confluence / Slack – for task tracking, documentation, and internal
extensions communication
Proficient in Excel: formulas, pivot tables
Experience with Google Workspace: Sheets, Calendar,
Docs
Basic understanding of MDM and role management in
admin panels
API integration setup, working with VPN and IP addresses PRO Gaming software LTD
Project Management:
IT Support & Automation Project Management
01.08.2024
Project management for automation and bot integration –
in the payment department. 31.01.2025
Developed a beta version and, together with developers, implemented the automation
Collaboration with payment partners and developers.
of 70% of financial department processes for payment systems, replacing manual
tasks and optimizing key operations.
Financial Operations:
Managed my own project: created technical specifications for developers in
Deep understanding of payment processes and
Jira/ClickUp, documented all processes in Confluence, including workflows and user
workflows.
guides.
Communication with payment providers to facilitate new
Actively used Google Workspace (Sheets, Calendar, Docs) to coordinate tasks and
IT integrations and efficiently resolve operational issues.
collect statistics related to payment tickets.
Worked regularly with Excel and large data exports: filtering, pivot tables, processing
large volumes of data related to transactions and payment systems.
Education Worked with VPNs and IP addresses, configured access for testing API connections and
payment system dashboards. Connected bots to servers using hosting services.
University of Information Technology and Communicated with payment partners to integrate automation into shared workflows,
Management in Rzeszow coordinated API integrations, and ensured data security during transmission and
Programming (1 year of study)
processing of payments.
2022 - 2023
Familiar with MDM approaches through experience organizing access and role-based
permissions for employees, including automating onboarding processes across

Languages workspaces, chats, and channels.

English - B1

Poland - B2
01.06.2024
–
AI Monitoring Specialist & Optimization Tools Developer
01.08.2024
Russian - native Monitored the performance of chatbots, identified errors, and reported them to
Ukrainian - native developers.
Developed browser extensions that:
Optimized workflows for chat support agents.
Contacts Assisted the financial department in processing transactions faster and more
efficiently.
Automated the detection of key phrases and bot errors in chats using browser
extensions, enabling automatic redirection of chats to the operator with the lowest
workload.
My tools became essential to daily operations, making me a key contributor within
the departments.

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Contacts
Payment Manager
15.04.2024
Telegram –
@maxhromi 01.06.2024
Phone Processed transactions, ensuring the smooth execution of payment operations.
[відкрити контакти](див. вище в блоці «контактна інформація») Monitored and logged transaction requests, guaranteeing data accuracy and timely
Email processing.
[відкрити контакти](див. вище в блоці «контактна інформація») Resolved payment-related issues and disputes, providing clients with prompt and
Country effective solutions.
Poland, Warsaw Adhered to legal regulations and security protocols in all payment processes, ensuring
data protection and fraud prevention.

19.10.2023
-
Senior Chat Manager
15.04.2024
Provided customer support and promptly resolved their inquiries.
Responded quickly to issues and found solutions while handling over 10 chats
simultaneously.
Managed VIP client chats, delivering a personalized approach to ensure accurate
assistance and effectively handling conflict situations.

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