Ксенія

KSENIIA MEDVEDIEVA
OPERATIONS & PROJECT MANAGEMENT | BUSINESS ANALYSIS | PROCESS MANAGEMENT

Cherkasy, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація») • LinkedIn Profile

SUMMARY
Highly organized and detail-oriented Operations & Business Analysis professional with 8+
years of experience in operations management, cross-functional coordination, process
optimization, data analysis, and customer operations. Experienced in managing end-to-end
order fulfillment, supporting international B2C e-commerce operations, and coordinating
workflows across business, production, IT, and logistics teams.
Skilled in analyzing business requirements, designing structured workflows and processes,
managing operational data, and improving system and product functionality. Hands-on
experience with ERP/CRM systems, including Odoo, as well as Excel, Trello, and Asana. Strong
ability to identify bottlenecks, translate business needs into practical solutions, create clear
documentation and SOPs, and coordinate multiple stakeholders in fast-paced environments.

CORE SKILLS

Process Optimization & Workflow Data Analysis & Reporting
Management SOP Development & Process
End-to-End Order Management Documentation
Business Analysis & Requirements Team Leadership & Coordination
Cross-Functional Coordination Customer & Account Management
ERP / Odoo Operations

OPERATIONS & SYSTEMS EXPERTISE TOOLS & PLATFORMS

Odoo ERP (Sales, CRM & Order Odoo ERP
Management) HubSpot CRM
HubSpot CRM Trello
Business & User Requirements Asana
Analysis Shopify
Requirements Gathering & Technical WordPress (Backend)
Specifications MS Excel
Workflow & Process Design Google Sheets
End-to-End Order & Operations Etsy
Management
Database Structure & Data
Management
Process Mapping & Documentation

LANGUAGES

Ukrainian - Native
English - Upper-Intermediate/Advanced
Russian - Fluent

WORK EXPERIENCE

Etsy Sales & Operations Manager May 2024 – Mar 2026
Kochut Interiors, Uzhgorod
Premium furniture and decor made of wood and epoxy resin

ORDER MANAGEMENT & TECHNICAL CONSULTATION
Managed customer orders from initial inquiry through payment, production, shipping, and
final delivery.
Reviewed requirements and assessed technical feasibility of customized furniture and
bespoke products.
Conducted product research, consulted with design and production teams, and clarified
specifications.
Created sketches and visual references for custom orders and prepared accurate
specifications for production.

CUSTOMER & SALES MANAGEMENT
Maintained communication with international customers throughout the entire order
lifecycle.
Managed negotiations, pricing, order details, and payment follow-up.
Identified customer needs and recommended suitable products, materials, and solutions.
Generated additional sales through upselling and cross-selling.

PRODUCTION & FULFILLMENT
Monitored assigned orders throughout production, tracking status, deadlines, and
potential delays.
Coordinated information between customers, design, production, and logistics teams.
Coordinated international shipments and tracked delivery through final fulfillment.

PRODUCT & SALES DEVELOPMENT
Proposed new products and product variations based on customer needs, sales
opportunities, and market demand.
Identified opportunities to expand the product range and improve the commercial
offering.
Prepared sales reports and analytical tables covering individual and team performance.
Analyzed sales data to track results and identify trends.

ERP & PROCESS MANAGEMENT
Managed customer and order data in Odoo ERP/CRM, ensuring accurate specifications,
statuses, payments, and order information.
Maintained up-to-date order tracking across the fulfillment cycle.
Identified recurring operational issues and contributed ideas for improving workflows and
customer service.

Operations & Business Development Manager Aug 2017 – Nov 2023
Quotel A/S (formerly RFPMaker), remote
Danish travel-tech SaaS startup | B2B hotel booking platform

PRODUCT & BUSINESS ANALYSIS
• Acted as a link between business teams, end users, management, and IT, ensuring that business
needs were clearly communicated and translated into practical technical solutions.
• Gathered, clarified, and analyzed business and user requirements and translated them into
structured tasks and specifications for developers.
• Participated in designing user flows, registration processes, system logic, interface structure,
and user instructions, focusing on usability and business needs.
• Contributed to the development and continuous improvement of proprietary software by
identifying process gaps, proposing improvements, and discussing solutions with IT.
• Participated in cross-functional meetings with management, IT, and business teams, helping
align product functionality with operational requirements.
• Provided business-side input during discussions of new functionality, workflows, and changes
to existing system processes.

OPERATIONS & TEAM MANAGEMENT
• Managed and coordinated a database operations team, including workload planning, task
allocation, prioritization, quality control, and deadline monitoring.
• Organized day-to-day workflows and coordinated tasks using Trello and Asana.
• Monitored team performance and operational workload, identified bottlenecks, and adjusted
task allocation when needed.
• Prepared operational reports and performance analyses to support management decisions
and improve team efficiency.
• Coordinated work across multiple teams, ensuring that dependencies, priorities, and deadlines
were clearly communicated.

DATA & PROCESS MANAGEMENT
• Built and maintained an 8,000-property hotel database from a partner inventory of 450,000+
properties, ensuring data accuracy, consistency, and relevance.
• Developed the methodology and selection criteria for identifying suitable hotels together with
IT and the data-processing team.
• Defined and applied multiple selection criteria, including location, star rating, customer reviews,
service quality, pricing, seasonality, and brand affiliation.
• Analyzed large datasets and identified inconsistencies, missing information, and discrepancies
between internal and partner databases.
• Reported data issues to IT and management and coordinated their investigation and
resolution.
• Designed and documented internal processes and created SOPs from scratch to standardize
recurring operational activities.
• Created complex Excel reports using formulas, pivot tables, data validation, filters, and
structured datasets.
• Used data analysis and reporting to monitor operational performance, identify trends, and
support business decisions.

B2B BUSINESS DEVELOPMENT & PARTNER RELATIONS
Identified and researched potential B2B partners and decision-makers, including hotel
General Managers and other senior representatives, using LinkedIn and other channels.
Conducted outbound prospecting and initial outreach, presented partnership
opportunities, and tailored communication to the potential partner's business needs.
Managed follow-ups, negotiations, and communication throughout the partnership
development process.
Coordinated new partnerships through agreement, onboarding, and initial operational
setup.
Maintained relationships with existing hotel partners, handled ongoing communication, and
supported long-term cooperation.
Worked with internal teams to ensure that partner requirements were properly
communicated and implemented.

QA & TECHNICAL SUPPORT
Performed manual QA testing of proprietary software, identifying bugs, usability issues, and
inconsistencies in system functionality.
Tested new features and fixes before and after implementation to ensure they met business
and user requirements.
Documented issues and communicated them to developers, providing clear descriptions
and reproduction details.
Worked closely with IT to investigate technical problems, clarify expected system behavior,
and coordinate fixes.
Handled user support requests related to system functionality, investigated issues, and
coordinated their resolution with technical teams.
Provided feedback on usability and functionality and contributed to continuous product
improvement.

EDUCATION

Bachelor's Degree in Hotel Management Sep 2006 – Jul 2010
East European University of Economics and
Management (SUEM), Cherkasy

COURSES

Manual QA Jan-Feb 2019
ThinkMobile, Uzhgorod

MS Excel

Remote Apr 2023