Особисті дані приховані

VALENTYNA KOSHECHKA

I enjoy collaborating, am solution-oriented, and open to learning. I want to utilize my
creative thinking style and communication skills to add value to your projects.

RELEVANT SKILLS EDUCATION HISTORY

Adobe Creative Suit Bachelor of Applied Lingustics
Microsoft Pack Institution: Karazin Kharkov national university -

Canva 2020 -2022 (unfinished)

Communication Secretary of student council

Time Management Event managment

Attention to the details Bachelor of English Philology
Problem - Solving Institution: Vilnius University 2022-2025
Notion Intercultural communication
Sociolinguistic analysis

LANGUAGE CONTACT

Native Ukrainian [відкрити контакти](див. вище в блоці «контактна інформація»)
Native Russian
[відкрити контакти](див. вище в блоці «контактна інформація»)
Professional English
Vilnius, Lithuania
Intermidiate Spanish

WORK EXPERIENCE

Secretary, Student Council | V. N. Karazin Kharkiv National University
November 2021 to November 2022 (1 year)

Played a central role in coordinating over 50 student-led events, including university-wide and national-level
initiatives.
Contributed to the successful hosting of a major All-Ukrainian Media Forum, overseeing pre-event logistics
such as documentation for university partners, participant communication, and on-site coordination during
the event.
Led documentation and administrative processes for key university events, including Freshman Week
(managed over 100 formal documents for venues, merchandise, and photo zones) and the Winter Charity
Ball, ensuring smooth planning, equipment rentals, and guest logistics.
Maintained essential documentation for student academic status, including withdrawals, transfers, and re-
admissions, while serving as the main liaison with university administration and faculty representatives.
 Supervised and trained incoming council members, ensuring a smooth leadership transition and continuity
of council operations.
Worked closely with external guests and donors, helping facilitate contributions and creating a
welcoming experience for VIP attendees.
Used tools such as Microsoft Word, Excel, Google Docs, and Notion to organize, track, and archive
official documentation efficiently.
Recognized by peers for reliability, strong time management, and a collaborative, people-first attitude
that helped foster a positive team environment in a 100+ member council.

English Teacher | Simple Max English School
April 2021 to December 2021 (9 months)

Taught English to children and teenagers using interactive, learner-centered methods tailored to different
proficiency levels.
Designed engaging lesson plans and provided personalized feedback to support students' progress.
Managed the school’s Instagram account, creating posts and stories to promote classes, events, and
student achievements.
Increased online engagement through creative content and consistent social media presence.

Sales Support Specialist | Nimar Enterprises
December 2021 to April 2022 (5 months)

Conducted detailed product research on Amazon, analyzing sales statistics, customer demand trends,
and product quality over a 12-month period.
Identified high-performing products with strong potential for resale and business partnerships.
Sourced and verified contact information for relevant suppliers and manufacturers.
Reached out to sellers and vendors, requesting product catalogs and initiating potential business
collaborations for future procurement.
Supported the company’s supplier acquisition process by evaluating product-market fit and maintaining
organized communication records.

Customer Service Manager – Shipping & Delivery Domain | Vinted
February 2023 to August 2023 (7 months)

Provided high-quality customer support, addressing inquiries, complaints, and escalations with efficiency
and empathy.
Co-owned and drove projects related to Shipping & Delivery, including market launches, feature rollouts,
and internal process improvements.
Conducted regular data monitoring and analysis to identify trends, perform root cause analysis, and
assess impact on performance.
Developed and implemented scalable solutions to optimize operations, resolve incidents, and enhance
user satisfaction.
Collaborated with cross-functional teams (Product, Knowledge Management, Vendor Management) and
external partners (carriers, payment providers) to ensure smooth project execution.
Contributed to policy and procedure development within the Shipping & Delivery domain, ensuring GDPR-
compliant complaint handling and privacy protection.
Supported carrier performance management through regular meetings, SLA tracking, and data analysis.
Customer Support Specialist | Booking.com
July 2024 to September 2024 (3 months)

Provided client support via email and phone, addressing inquiries, reservations, special requests, and
complaints with professionalism and empathy.
Analyzed complex issues to deliver timely, effective solutions and guided customers through critical
situations.
Accurately documented customer interactions and case updates in the company database to ensure
information continuity.
Managed high-volume incoming communications, maintaining quality service under pressure.

Data Visualisation Specialist | PPMI
October 2024 to February 2026

Support diverse research projects and proposals across various topics by creating clear, visually
engaging infographics and presentation materials using Canva, Adobe Photoshop, Adobe Illustrator,
Adobe InDesign, Microsoft Word, PowerPoint, and Excel.
Collaborate closely with researchers and external experts to translate complex data and findings into
accessible visuals that enhance understanding and impact.
Design and implement document templates and ensure all reports conform to client branding and
formatting guidelines for consistency and professionalism.
Adapt and transfer existing documents into updated templates, improving readability and aesthetic
appeal while maintaining data accuracy.
Incorporate charts, dashboards, and other visual elements to highlight key information and make dense
research content more approachable and engaging.
Manage multiple tasks ranging from individual project visuals to broader template development,
demonstrating strong organizational and communication skills.