Анастасія

Anastasiia Krasovska
Germany | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn

Profile
Specialist with experience in psychological support, crisis communication, and human-centered assistance.
Provided emotional support in online environments, worked with individuals in acute stress, and developed
structured communication skills through direct work with people in challenging situations. Strong ability to
empathize, maintain calm communication, and guide individuals toward stability.

Work Experience
Intern Psychologist — krisenchat gGmbH (Berlin, Germany)
08.2024 – 11.2024

• Provided real-time psychological support for individuals in crisis through text-based communication.

• Created and translated materials, consultation guidelines, and exercises.

• Maintained accurate documentation and participated in intervision and supervision.

• Strengthened crisis communication skills, emotional resilience, and empathy.

Lead Generation Manager — Fluvius LLC
06.2022 – 06.2023

• Managed communication with international clients across digital platforms.

• Prepared personalized outreach, structured documentation, and maintained CRM records.

• Enhanced client interaction, needs assessment, and professional communication skills.

SMM Manager — Honda Alfa Motors
03.2021 – 01.2022

• Communicated with customers through social media channels.

• Created content addressing client needs and feedback.

Insurance Agent — Arsenal Insurance
12.2020 – 03.2022

• Assisted clients with insurance processing and purchase-related documentation.

• Guided individuals through decision-making and bureaucratic steps.

Education
V.N. Karazin Kharkiv National University
Bachelor: Media Communication and PR (2019–2023)
Master’s Degree: Psychology (2023–2024)

Skills
Psychological Support • Crisis Communication • Client Assistance • Structured Documentation • Active Listening •
Empathy • CRM (Pipedrive, Expandi) • WordPress • Time Management • Communication

Languages
English (B2) • German (B1) • French (A2) • Native-level Eastern European languages