Руслан

Ruslan Kibalka
Quality Assurance Analyst | Quality & Training Manager | Operations Manager
Bucharest, Romania | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
I am a Senior Quality Assurance Analyst at Concentrix, driving process improvements and optimizing quality performance metrics through data-driven analysis and continuous improvement initiatives.
I specialize in quality auditing, data analysis, root cause analysis, and Six Sigma process improvement. I am passionate about using structured methodologies to enhance operational efficiency and ensure consistent performance standards.
In addition to my core responsibilities, I act as QA Team Lead during manager absences, overseeing daily operations, monitoring performance metrics and ensuring process compliance.
I am proficient in quality management and workflow tools, including Jira and Asana, which I use to track performance, manage corrective actions and support continuous improvement initiatives.
WORK EXPERIENCE
Senior Quality Assurance Analyst
Concentrix, Bucharest, Romania March 2026 – Present
Promoted from Quality Analyst to Senior Quality Analyst. In addition to QA tasks, I’m also:
• Provided client-facing reporting and operation support in the absence of manager, ensuring continuity of communication and service delivery.
• Lead day-to-day QA team coordination and task prioritization (by using Jira), balancing workloads and ensuring timely delivery of key objectives.
• Led the development and monitoring of DMAIC (Six Sigma) action plans, driving root-cause resolution and continuous quality improvement.

Quality Assurance Analyst
Concentrix, Bucharest, Romania December 2024 – March 2026
Promoted from Content Moderator to Quality Assurance Analyst (QA):
• Performed manual and automated quality audits to ensure compliance with client policies.
• Conducted Root Cause Analysis (RCA) to identify recurring quality issues and recommend corrective actions.
• Monitored and reported Quality KPIs including accuracy, productivity, compliance, and error rates.
• Delivered weekly quality feedback and coaching sessions that improved agent performance.
• Facilitated onboarding, nesting support, refresher trainings, and policy updates.
• Produced quality reports and performance insights for internal stakeholders and clients.
• Supported workload planning, turnaround time (TAT) monitoring, and operational resource allocation.
• Reported tool glitches of the system.
Achievements:
• Created new system of Side by Side checks for Low Performers as a result productivity and quality scores increased by 5-10%. Recognized with a company award following nomination by my Manager.
• Increased quality metrics on one of the critical workflow by 5%, stabilizing scores at 95% and driving peak results of 97% using DMAIC methodology.
• Proactively collaborated with the team on task planning, maintaining quality metrics within target levels for 7 consecutive months.
• Acted as QA team lead during manager absences, overseeing daily operations, performance metrics and process compliance

Content Moderator
Concentrix, Bucharest, Romania June 2024 – December 2024
After completing several contracts at sea, I transitioned to a land-based career and joined a new project as a Content Moderator.
• Reviewed over 1,000 advertisements daily while maintaining 98%+ accuracy.
• Fully Met all KPIs (Quality and Productivity) during 6 months of production.
• Proactively participated in internal team processes.

Marine Engineer
MSC, CMA CGM, Tri Bulk August 2020 – February 2024
My career journey’s started from marine engineering. During 4 years I worked with leading global shipping companies on short-term vessel contracts: MSC, CMA CGM, Tri Bulk Shipping LTD:
• Monitored and Operated Ship Systems by performing preventive and corrective maintenance, and ensuring compliance with international safety and operational standards
• Performed analytical skills and RCA to troubleshoot issues
• Proactively collaborated with senior engineers to analyze issues, implement corrective actions and support continuous improvement

EDUCATION
Bachelor of Marine Engineering
Odessa Maritime Academy, Izmail, Ukraine Graduated: 2019

CORE COMPETENCIES
Quality Assurance (QA) | Quality Auditing | Quality Management | DMAIC | Lean Six Sigma | Six Sigma | Project Management | Leadership | Root Cause Analysis (RCA) | KPI Metrics | Coaching | Process Optimization | Data Analysis & Reporting | Compliance Monitoring | Training & Onboarding | Stakeholder Communication | Team Collaboration | Team Management | Attention to Detail | Critical Thinking | Microsoft Office Suite | Jira | Agile | Business Reporting
CERTIFICATIONS
• Project Management Foundations: Risk
• Project Management Foundations: Budgets
• Project Management Foundations
• Six Sigma Green Belt (CSSGB)