Anastasiya

Anastasiya Makarova
📞 [відкрити контакти](див. вище в блоці «контактна інформація») | 📧 [відкрити контакти](див. вище в блоці «контактна інформація») | 📍 Kyiv, Ukraine
Operations Director | Luxury Services | Hospitality | Aviation
Results-oriented Operations Leader with over 17 years of international experience in premium hospitality, luxury aviation, wellness, and entrepreneurship. Proven track record of building and managing high-performing teams, implementing scalable processes, and enhancing customer satisfaction across diverse business environments. Entrepreneur with deep understanding of business strategy, service excellence, and team development. Fluent in English, Ukrainian, and Russian; effective in multicultural settings. Passionate about operational excellence, service innovation, and strategic growth.
Core Competencies
• Business Operations & Process Optimization
• Cross-Functional Team Leadership
• KPI Monitoring & Performance Management
• Luxury Client Experience & Service Standards
• International Hospitality & Aviation Expertise
• Strategic Planning & Implementation
• Budgeting, Cost Control & Resource Allocation
• Staff Development & Multicultural Leadership
Professional Experience
Founder & Operations Manager
Air Beauty Studio – Kyiv, Ukraine (Part-time) | 2019 – 2024
• Built and led a luxury beauty business from concept to successful daily operation.
• Designed and implemented all operational procedures, staff workflows, and quality standards.
• Managed recruitment, financial planning, supplier contracts, and digital marketing campaigns.
• Introduced KPI systems for service quality and client retention; optimized scheduling and resource use.
Business Class Cabin Crew
Etihad Airways – Abu Dhabi, UAE | 2014 – 2022
• Delivered world-class service in Business Class to VIP clientele on long-haul flights.
• Played a leadership role in cabin operations and compliance with international aviation standards.
• Mentored junior staff and contributed to the onboarding and service training processes.
Guest Service Team Leader
Rotana Hotels – Dubai, UAE | 2012 – 2014
• Led front office operations at a 5-star hotel, ensuring seamless service delivery for high-value guests.
• Oversaw staffing, scheduling, training, and service recovery operations.
• Coordinated with departments including F&B, concierge, and housekeeping to ensure excellence in guest experience.
Spa Supervisor
Opera Hotel – Kyiv, Ukraine | 2008 – 2009
• Managed day-to-day spa operations, including team leadership, service scheduling, and inventory control.
• Maintained premium service delivery aligned with 5-star hotel standards.
Senior Administrator
Mimoza Mobile Spa – Kyiv, Ukraine | 2006 – 2008
• Supported mobile wellness service operations through administrative and scheduling excellence.
• Managed client communication, data tracking, and coordination of staff availability.
Volunteer Project Manager
Kyiv Jewish Messianic Congregation – Kyiv, Ukraine | 2024 & Autumn 2025
• Oversaw operations for a large-scale international event with 300+ participants.
• Led volunteer teams, managed vendor partnerships, and ensured timely execution of logistics and services.
• Controlled budget allocation and problem-solved in real time to maintain excellence.
Education
Zaporizhzhya National University – Ukraine
Faculty of Roman-German Philology, German Language and Literature (2002–2005)
Institut für Interkulturelle Kommunikation – Ansbach, Germany
Faculty of German Studies (2004–2005)
Languages
• English – Fluent
• Ukrainian – Native
• Russian – Native
• German – Intermediate
🔹 Open to leadership roles in international hospitality, aviation, wellness, or luxury service sectors where strategic operations and team performance are key to business growth.