Анна

ANNA PASECHNIK
M: [відкрити контакти](див. вище в блоці «контактна інформація») E: [відкрити контакти](див. вище в блоці «контактна інформація»)
L: English (advanced), Ukrainian, Russian

Personal Profile
I am an experienced Continuous Improvement Project and Operational Efficiency Manager, ICF
coach and Facilitator with extensive experience driving large-scale transformation across banking,
telecom, IT and energy sectors.
My background spans process optimisation, business transformation, project/program
management, process automation, operational strategy, and cross-functional leadership in
nationally significant organisations. I combine analytical thinking, structured methodologies, and a
coaching mindset to help teams elevate performance and deliver sustainable results.

Key Skills
• Advanced Microsoft user (Word, PowerPoint, Excel, Project, Teams, Confluence, Trello)
• Excellent customer service skills, the ability to communicate and manage customers and
stakeholders, conflict management skills
• Leading project management, change management and resource management
• Able to work across multiple business units
• Aligning global teams on best practice in areas including productivity, cost protection and
cost saving initiatives
• Ability to identify and prioritize goals/projects, understand core objectives and be solution
driven, make decisions with a focus on result
• Problem solving skills, critical thinking, strategic planning, proactivity, attention to details
• Thrive in a fast-paced environment, can accommodate multiple priorities and be adaptive
to changes
• Team management, competency development, training, administration skills
• Ability to show patience and remain calm in stressful situations

Employment History
• Private practice as a process improvement Adviser and Coach ICF,
Oct 2022 – present
Work with individuals and organizations to identify their strengths, challenges, and
opportunities, and to design and implement effective strategies and action plans. Help my
clients streamline their workflows, optimize their resources, and increase their productivity
and profitability.
• Deputy Head of the Project Management Department (role - Head of Business-
Process Automation Program), Naftogaz Digital (insource IT company in Naftogaz
Group, national leader at Oil & Gas domain), Sep 2018 – Nov 2021
− management of the Naftogaz Group business process automation program (supporting
and management processes);

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 − a portfolio of initiatives and investment program has been approved in cooperation with
stakeholders and company management;
− automation platform (K2) and service providers selected in accordance with
procurement processes;
− the company's priority processes have been identified and implemented reengineering
projects of the legal and procurement processes (management of court cases, claim
work, overdue debts, bankruptcy, task management of the legal department,
procurement and tender committee). Through change delivery team management
Projects are at different stages of implementation from initiation to closure.
• Head of Operational Efficiency Department, Project Manager, Operational Efficiency
Department, Ukrtelecom (National telecom operator, fixed-line market leader, 25,000
employees), Apr 2015 - Jul 2018
− BPM Framework and methodology for the new operating model was designed and
implemented, the company's key processes, and process owners were identified;
continuous training in process management was organized for different levels of the
employees, including top management (external training organizations and internal
learning processes);
− performance measurement (KPIs, PPIs) using management dashboards; strategy and
budget analysis, SWOT analysis, developing recommendations for BP improvement
and automation, aimed at enhancement operational efficiency based on strategic
benchmarks;
− manage change delivery Team, with focus on strategic initiatives, related to cost
optimization;
− organization and support of town-hall meetings, regional field-reviews by the top
management team, initiation and performance monitoring of changes.

As a Project Manager the following projects were implemented (Apr 2015 – Jan 2017):
− "System of Motivation and Remuneration": a model of performance indicators for all
employees of the company was created (Head Office and branches); the processes of
goal setting, evaluation and performance calculation were built and automated with in-
house development;
− "Profitability of Automatic Telecom Stations": a model for calculating profitability was
developed; in collaboration with key members of the Technical Department, strategies
for increasing profitability of 10,000 objects were developed and transferred to
implementation, with centralized operational control of execution;
− workforce modelling (IT, Business support, Infrastructure maintenance services) and
associated headcount optimization.
• Project and Program Manager, Strategic projects and processes department, First
Ukrainian International Bank Top 10 UA Bank, 4,000 employees, Apr 2012 – Oct 2014
− Lead process improvement projects or workstreams using Six Sigma methodology
(DMO, DMAIC) for optimization in B2C/SME sales and services, operational and
business support;
• Head of Banking Processes Department, Head of the Process Efficiency Assessment
Team, Business Analyst, Nadra Bank, Top 10 Ukrainian Banks at 2010s, Mar 2007 – Mar
2012
− maintenance of the company's Process Model: process repository, organizational
structure and functional model of the company and all branches and service points;
− support of company’s reorganization projects in case of strategic or operational
changes;
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 As a Head of the Process Efficiency Assessment Team and Business Analyst (Mar 2007 –
Oct 2009):
− process health check and audit;
− identifying and modelling BP (BPMN, IDEF), developing BP dashboard.
• Business Analyst, National Aviation University, Institute of Integrated Telecommunication
Technologies, Mar 2004 – Nov 2006
− research assistance with design and management of policies and procedures;
− support for Director and team with projects as required, including reporting and
preparation of presentations.

Educational History
National Technical University of Ukraine, Institute for Applied System Analysis
Specialization: Intelligent Decision-Making Systems in Business
Qualification: Computer Systems Engineer

Additional Training

Various courses on process and project management, negotiations, leadership, people
management, time management, personal effectiveness and development, certified coach ICF

Interest & Hobbies
Self-improvement, philosophy, psychology, yoga, charity work, meditation, skiing, music, reading,
horse riding, gardening, cookery. My passion is to explore how life works.

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