Особисті дані приховані

OLHA KOPAIHORA
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Corporate Travel & Reservations Specialist with 5+ years of experience in travel coordination, hotel
reservations, customer service and administrative support. Experienced in arranging domestic and
international business travel, including flights, hotels, transfers and visas, while ensuring compliance
with company policies and budgets.
Strong background in reservations, handling travel-related inquiries, coordinating with travel
agencies and service providers, and managing last-minute changes. Previous hospitality experience
provides a solid understanding of hotel operations, guest needs and reservation processes.
Professional, organized and confident in communication with both clients and service providers.

EMPLOYMENT
SEP 2024 - PRESENT
ADMIN ASSISTANT, RIGHT FOR PROTECTION
Arranged domestic and international business travel, including flights, hotels, transfers, and
visas
Coordinated travel plans in line with company policies and budgets
Communicated with travel agencies and service providers to ensure smooth logistics
Maintained accurate travel records and expense reports
Supported employees with travel-related inquiries and last-minute changes

SEP 2021 - SEP 2024
FRONT DESK AGENT, SENATOR HOTELS AND APARTMENTS
Used internal software to process reservations, check-ins and check-outs.
Calculated billings and posted charges to room accounts, reviewing charges with guests at
checkout.
Liaised with housekeeping and maintenance staff to address requests and complaints made
by guests.
Took reservations over phone, in person and via computer for guests and provided
confirmation information.

JAN 2021 - MAY 2021
CONFERENCE MANAGER, CITYHOTEL
Managed administrative logistics of events planning, event booking and event promotions.
Evaluated existing plans, processes and events planning services to identify opportunities for
improvement.
Supervised onsite team of caterers, audio-visual technicians and facility management team.

APR 2016 - DEC 2019
FRONT DESK AGENT, CITYHOTEL
Greeted visitors and customers upon arrival, offered assistance and answered questions to
build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Acquired in-depth knowledge of surrounding Ukranian area to offer guests with information
about dining options, entertainment and shopping activities.
Delivered above-and-beyond service to guests by making outside venue reservations and
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 setting up tours.

EDUCATION
SEP 2017 - DEC 2018
MASTER OF SCIENCE: INTERNATIONAL RELATIONS AND AFFAIRS
KYIV BORYS GRINCHENKO UNIVERSITY

SEP 2013 - JUN 2017
BACHELOR OF SCIENCE: INTERNATIONAL POLICY ANALYSIS
KYIV BORYS GRINCHENKO UNIVERSITY

SKILLS
 Microsoft Office  Problem-solving skills
 Hospitality service expertise  Time management

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