Христина

KHRYSTYNA ROMANIUK
Customer Support & Sales Specialist with international
experience. I specialize in professional communication, quickly
master new products, and easily find a common language with
diverse clients. I remain productive under pressure, ensuring
high-quality service and a positive team atmosphere.

WORK EXPERIENCE

CUSTOMER SUPPORT & SALES
SUPPORT SPECIALIST - 2025

CONTACT ME COMPANY: United Tires, USA (Remote)
LOCATION: Ternopil, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Managed high-volume customer inquiries via chat, email, and
@khrystynaa_28 phone calls
Provided product consultations and assisted customers in
@ _khrystynaa_ choosing suitable options
Calculated order costs based on customer needs and
requirements

SKILLS SUMMARY Processed and placed customer orders accurately and efficiently
Used Excel to manage customer interactions, track orders, and
Communication skills update case information
Problem-solving Supported clients throughout the full order process, from inquiry
to delivery
Multitasking
Resolved customer issues and complaints in a timely and
Sales skills
professional manner
Attention to detail
Coordinated with warehouse and US-based delivery teams to
Excel ( data entry, tracking) ensure smooth order fulfillment
Stress tolerance

ACHIEVEMENTS
EDUCATION
Quickly adapted to a new product area and became
Bachelor confident in customer consultation within a short time.
Ternopil Volodymyr Hnatiuk
National Pedagogical University Resolved customer issues by coordinating with warehouse
and US-based delivery teams.
Translation Department

Consistently achieved 4.8 - 5 CSAT
LANGUAGE
Managed 40–60 customer inquiries daily via chat and email,
Ukrainian - Native as well as 20–30 inbound phone calls

English - Fluent