Hafsah

HAFSAH INUWA

Creative Copywriter & Communication Specialist

Turning words into impact.

Remote | Based in Kyiv

Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: https://t.me/hafylola

Age: 26

WHY YOU WANT ME ON YOUR TEAM

I’m not just a copywriter — I’m your brand’s secret weapon. I combine deep emotional
intelligence (from years of direct customer work) with sharp creative instinct to craft copy that
connects, converts, and sticks. Whether it’s a landing page, product description, email
campaign, or brand voice revamp — I bring words to life. I don’t just write; I build relationships
between brands and audiences. I work fast, learn even faster, and can adapt to any voice you
need — and still make it sing.

EXPERIENCE

Freelance Copywriter

Remote | 2023 – Present

• Wrote high-converting copy for ads, blogs, landing pages, and email campaigns
across industries (tech, wellness, e-commerce).

• Specialized in turning brand goals into words that sell — with flair.

• Balanced creativity and strategy with SEO best practices.

• Managed WordPress content posting and formatting.
Customer Support Representative – MTN Nigeria

Remote | Sept 2021 – Oct 2023

• Handled customer inquiries across chat, email, and phone.

• Wrote internal help templates and guides to improve support efficiency.

• Boosted customer experience using storytelling, clarity, and tone consistency.

Customer Service Agent – Sheffa Call Center

Remote | Jun 2019 – Mar 2021

• Managed 50+ inquiries daily with empathy and speed.

• Maintained a 95% satisfaction rating.

• Crafted clear, brand-aligned responses that resolved concerns quickly.

Customer Support – Hamlyn Williams

Remote | May 2018 – Jun 2019

• Translated complex medical policies into customer-friendly language.

• Created professional scripts and FAQs for email and call responses.

• Maintained clarity and professionalism in healthcare communication.

EDUCATION

Lviv Polytechnic National University

Bachelor’s Degree in Communications and Media Studies

Kyiv | 2016 – 2018
SKILLS

Creative & Copywriting

• Advertising Copywriting

• SEO Writing

• Technical & Creative Writing

• Brand Tone Adaptation

• Social Media & Email Copy

Tech & Tools

• WordPress

• Grammarly

• CMS Platforms

• Microsoft Word & Google Docs

• 1C:Enterprise

• CRM Systems (e.g., Zendesk, Freshdesk)

Core Strengths

• Empathy-Driven Messaging

• Fast Learner & Fast Typist (85+ WPM)

• Adaptable Voice & Tone

• Deep Understanding of Customer Psychology

• Multichannel Communication (email, chat, phone, social media)
CAREER HIGHLIGHTS

• Built brand-aligned copy for 10+ freelance projects.

• Reduced MTN response time by developing fast-response templates.

• Delivered consistent 90%+ CSAT scores.

• Revamped internal help docs, reducing repetitive queries by 30%.