Особисті дані приховані

Anna Khromova
Kyiv, Ukraine

� [відкрити контакти](див. вище в блоці «контактна інформація») | � [відкрити контакти](див. вище в блоці «контактна інформація»)

🛠🛠 Skills
- Operational Control & Flight Dispatch
- Crew & Personnel Planning / Rostering
- Crisis Management & Disruption Handling
- Cross-functional Team Leadership
- Regulatory Compliance & Safety Oversight
- Budget & Resource Allocation
- NGO and International Project Team Management
- Analytical Thinking & Problem Solving
- Communication & Stakeholder Coordination
- Technical Proficiency (GDS, flight tracking, CRM)
- Flexibility, Customer Focus, Leadership, Empathy
- English: B2 (Upper Intermediate)

📄📄 Professional Experience

🎓🎓 Education
National Aviation University, Kyiv
Postgraduate – Transport Organization and Management in Air Transport (2014–2016)
Degree: Transport Engineer

State University of Informatics and Artificial Intelligence
Specialist – Software of Automated Systems (2006–2009)

College of Information Systems and Technologies of KNEU
Junior Specialist – Software of Automated Systems (2002–2006)

🌐🌐 Languages
Ukrainian – Native
Russian – Fluent
English – B2 (Upper Intermediate) (Fluent written/spoken)
Italian – Fluent communication
📈📈 Additional Information
Booking & GDS Systems:
Amadeus, Gabrielle, Galileo, Sabre, Altea, Codeco

Flight Control:
Flight Status, Eurocontrol, ATS, ARM, MERIDIAN

Baggage Tracing:
Infraport, Liason, WorldTracer

Management Systems:
Samotur, ERP, 1C-8

Certificates:
- Passenger Sales Organization – Aerosvit (2010)
- Ground Handling & Aviation Security – UIA (2016)
- Passenger Airfares & Documentation – MAU (2017)
- Safety Management Systems – UIA (2017)
- International Passenger Fares & IATA Equivalent – TALF-24 (2017)

Soft Skills:
- Leadership, Team Motivation, Empathy, Communication
- Strategic Thinking, Flexibility, Conflict Resolution
- Customer-Centric Approach, Time Management
- Collaboration, Process Improvement, Training Facilitation

• Project Manager Assistant

NGO AFF – Anfreyev Family Foundation (Kyiv), July 2023 – December 2024
• Participated in WPHF UN Women (Women’s Peace and Humanitarian Fund ) & PWJ
Japan Platform Project’s.
• Planned and coordinated all aspects of project operations, including daily staff
rostering and task allocation.
• Developed detailed plans, budgets, and success criteria.
• Managed execution teams and ensured quality standards.
• Oversaw project risks and developed mitigation strategies.
• Maintained communication with stakeholders and partners.
• Provided regular reporting to sponsors and donors.

Senior Operational Executive, Customer Support Department

TBO Holidays – Travel Boutique Online, January 2021 – June 2023
• Resolved complex customer cases with precision and care.
• Handled escalations and inquiries efficiently.
 • Managed internal operational workflows and team coordination.
• Met SLA deadlines and ensured customer retention.
• Proactively communicated with international clients.

Head of Election Headquarters

NGO "Za Maybutne", September – October 2020
• Led election operations for two districts in Kyiv.
• Formed commissions and organized district-wide campaigns.
• Coordinated large-scale volunteer teams and created shift schedules.
• Conducted training, mass events, and monitored vote counts.

Senior Dispatcher, Operational Control Center (OCC)

Ukraine International Airlines (UIA), October 2015 – June 2020
• Analyzed transfer flows and passenger resales.
• Assessed aircraft configurations and risks to transit flows.
• Managed flight disruptions, planned rerouting and alternative itineraries.
• Coordinated with crew scheduling and outstations for efficient turnaround.
• Reissued tickets and executed operational notifications.

Sales Agent – Air Transport

TEZ TOUR LLC, June 2012 – October 2015
• Booked and issued air tickets for multiple partner agencies.
• Calculated optimal routes and conducted agent training.

Senior Agent – Passenger Service / Air Cashier

Aerosvit Airlines (Boryspil Airport), April 2010 – June 2012
• Provided info on tariffs, flight rules, luggage.
• Assisted passengers during service disruptions.
• Issued and reissued international air tickets.

Passenger Service Manager / Flight Officer

KLM Royal Dutch Airlines, October 2008 – September 2009
• Monitored passenger check-in, baggage, and documentation.
• Liaised with customs, border control, and crews.

• Senior Agent – Baggage Tracing Department

Swissport Ukraine, June 2006 – October 2008
• Managed tracing and clearance of delayed baggage.
• Interacted with passengers and customs officials.