Kateryna

Kateryna Tolochyna
Cabin Crew
I am a dedicated and energetic professional with over two years of experience in the hospitality
industry, specializing in customer service and crisis management. With a strong foundation in
communication and teamwork, I am adept at handling challenging situations with poise and
confidence. My commitment to ensuring passenger comfort and safety is driven by a thorough
understanding of service excellence and safety protocols. I am eager to bring my skills to Emirates
Airline as part of your cabin crew, where I can contribute to providing passengers with a pleasant
and safe travel experience.

Contact Experience
01.04.2017-01.02.2020
Phone
“Pod Papugami” Restaurant (Wroclaw, Poland)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Waitress
Email Staying attentive to the needs of guests in the dining area.
[відкрити контакти](див. вище в блоці «контактна інформація») Greeting guests and taking drink and food orders.
Up-selling and cross-selling
Maintains familiarity with menu items, specials, and restaurant information
Address
Deliver checks and collect bill payments.
Tordera 70, Barcelona, Spain

10.02.2020-10.11.2020
“O Sole Mio” Restaurant (Wroclaw, Poland)
Education Restaurant Manager
Coordinating daily restaurant management operations
2017-2020 Responding efficiently and accurately to restaurant customer complaints
Organize and supervise shifts
Bachelor's Degree
Ensure compliance with sanitation and safety regulations
WSB Merito University in Wroclaw
Train new and current employees on proper customer service practices
Management and Marketing Manage restaurant’s good image and suggest ways to improve it

01.12.2020-01.06.2021
Gravitec (Kyiv, Ukraine)
Expertise Product Manager
Perform product demos to customers
Customer relationship management
Adaptability and Problem Solving Identifies and manages new and existing product partnerships
B2B Sales
Customer Service Excellence Monitoring and Analyzing Product Performance
Develop the product roadmap
Detail-oriented Conduct market research

Communication skills 01.06.2021-24.02.2022
FA Service (Kyiv, Ukraine)
Team player
Account Relationship Manager
Stress Management Perform product demos to customers
Customer relationship management
Sales skills Identifies and manages new and existing product partnerships
B2B Sales
Monitoring and Analyzing Product Performance

Language Develop the product roadmap
Conduct market research

01.06.2022-01.05.2024
Ukrainian Mercats City (Barcelona, Spain)
Russian Operational Finance Manager
English Work in rotating shifts
Customer support
Polish
Resolved customer issues effectively
Managed company’s internal transfers
Completed over 400 customers financial requests
Analyzed and resolved incidences