Контактна інформація

Шукач вказав телефон , ел. пошту, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10996529/

Досвід роботи

Receptionist

з 03.2025 по 04.2025 (2 місяці)
OneFam - Prague, Czech Republic, Kyiv (Tourism)

СRMs: Cloudbeds, Hostelworld, Booking
Handling cash processes

Receptionist

з 12.2024 по 02.2025 (3 місяці)
Glacier Premium Apartments, Bukovel (Hotel and restaurant industry)

•Responsibilities:
Processing comfortable check-ins and check-outs
Working with the Servio HMS
Booking
Handling cash processes
Concierge service
Communication with other departments
Providing information support
Processing guest requests
Booking additional services
Sales


•Result:
Given work experience enhanced a hospitality mindset and the ability to think "two steps ahead", strengthened focus on customer needs and satisfaction

Together with the team, we successfully ensured a comfortable stay for guests during the high winter season, focusing on their wishes and needs while being attentive to details

Over 200 interactions per day via phone&personally

Onboard tourleader (guide)

з 05.2024 по 08.2024 (4 місяці)
Sail Croatia - Split, Croatia, Kyiv (Tourism)

•Responsible for accompaniment of groups of 25-36 international guests during seven-day cruises through Croatian islands and coast

•Responsibilities:
Maintaining high energy within international groups and crew during the cruise
Selling and promoting excursions
Building relationship with business partners
Organizing the daily schedule
Providing tourist information via daily speeches
Managing issues and incidents
Processing guest’s requests
Running administrative work

•Result:
This internship gave me the opportunity to gain confidence, improve communication, problem-solving, soft and leadership skills, enhance ability to work under pressure.

Освіта

Taras Shevchenko National University of Kyiv

Tourism, Kyiv
Вища, з 2021 по 2025 (4 роки)

Tourism Economics
Organization of Hotel Management
Organization of Transport Services in Tourism
Methodology of Tour Development
Economics of Tourism Enterprise
Professional English
Organization of Leisure and Animation
Safety in Tourism
Information Technology in tourism and others.

Acquiring such skills as working with clients, theoretical skills in the knowledge of tourist resources of different countries, analytical skills, skills in promoting content in social networks and other.

Додаткова освіта та сертифікати

AST (Affinity Sales Training) - top-tier Irish training community

2025-2026

Знання і навички

• Attentiveness
• Persistence
• Responsibility
• MS Office
• Customer orientation
• Teamwork
• Organizational skills
• Communicability
• Presentation of products
• Flexibility of thinking
• Management skills
• Carrying out cash operations
• SERVIO HMS
• Stress resistance
• Mentoring
• Knowledge of sales techniques
• Attracting new customers

Знання мов

• Українська — вільно
• Англійська — вище середнього
• Хорватська — середній

Додаткова інформація

Resolute and committed, patient and organized, amiable and outgoing, responsible for personal and career
growth with hands-on experience of teamwork at the intercultural environment, participation in international projects and work experience in B2C sector within tourism industry. Looking forward to starting my new role as a CSM.

Life motto: "Seek inspiration. Seek peace. Practice gratitude".

Hobbies: drawing