Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11009254/

Досвід роботи

Logistics Manager

з 07.2023 по 11.2023 (4 місяці)
DEKOM B.V., Breda, Netherlands (IT)

• Reduced transportation and warehousing costs through route optimization and supplier negotiations.
• Enhanced customer satisfaction through improved on-time delivery and issue resolution.
• Managed inventory levels and ensured efficient stock control.
• Maintained 100% compliance with all relevant regulations and safety standards, avoiding any fines or legal issues.
• Implemented new logistics software or technologies that streamlined operations and provided better visibility into the
supply chain.

Assistant Account Manager

з 02.2023 по 07.2023 (5 місяців)
DEKOM B.V., Breda, Netherlands (IT)

• Provided support to account managers in managing client accounts and addressing client inquiries and issues.
• Assisted in building and maintaining strong client relationships to ensure satisfaction and retention.
• Prepared and managed quotations, and documentation related to client accounts.
• Supported sales activities by identifying opportunities for upselling or cross-selling to new and existing clients.

Head of Vendor Relations

з 04.2022 по 11.2023 (1 рік 7 місяців)
DEKOM SYSTEMS LLC, Los Angeles, CA (IT)

• Collaborated with internal teams to align vendor capabilities with organizational needs.
• Implemented strategic growth initiatives resulting in the expansion to new markets.
• Secured cost-effective contracts and favorable terms, resulting in a reduction in procurement costs.
• Maintained compliance with company policies and regulations, avoiding potential risks.
• Streamlined vendor onboarding, insuring a smooth integration.
• Stayed abreast of industry trends, and consumer preferences.
• Enhanced vendor relationships, leading to better collaboration and innovation.

Technical Support Engineer

з 08.2021 по 04.2022 (8 місяців)
DEKOM UKRAINE, Kyiv (IT)

• Engaged with existing customers to increase sales of products and services.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Provided support via phone, video, e-mail, remote access, and remote control software.

Head of customer support

з 06.2019 по 07.2021 (2 роки 1 місяць)
TinyMight, Kyiv (Retail)

• Led a team of customer support managers, providing guidance and support to ensure efficient and high-quality work.
• Provided exceptional customer service, ensuring satisfaction and building long-term relationships with customers.
• Conducted regular inspections and preventative maintenance to optimize system performance and longevity.
• Successful recruitment resulting in customer satisfaction and better services.
• Handled all logistics ( B2B, B2C ) and money transfers.

Освіта

IFNTUOG

Bachelor of Production Engineering, Ivano-Frankivsk
Незакінчена вища, з 2018 по 2022 (4 роки)

Знання і навички

• Fast and self-learning skills
• Business development
• Contract Negotiations
• Decision-making
• Growth Initiatives
• Leadership
• Operational Oversight
• Problem-solving
• Project Management

Знання мов

• Англійська — просунутий
• Арабська — вільно
• Українська — середній
• Російська — вище середнього