Anita

Anita Ude Kalu

[відкрити контакти](див. вище в блоці «контактна інформація») | Telegram @Anit_kay
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE
I’m a medical doctor with experience as a virtual assistant, blending my passion
for tech and research. I excel at simplifying complex information, and my strong
communication, organization, and time management skills help me adapt easily.
I’m proactive and committed to delivering quality results in every task.

SKILLS
● Analytical Skills
● Simplifying Complex Information ● Healthcare Consulting
● Tech Proficiency ● Data Entry
● Research and Data Analysis ● Time Management and Organization
● Strong Communication ● Interpersonal Communication
● Healthcare Effectiveness
● Zoho desk

PROFESSIONAL EXPERIENCE
Administrative Virtual Assistant
Pseven Medical Centre |Remote
March 2024 - Present
● Customer Relationship management.
● Online patient booking and appointment reminder.
● Managing patient records and ensuring it is kept up-to-date with medical
results at all
times using Electronic Medical Records.
● Liaising with the onsite Customer Care Representatives to develop onboarding
materials based on frequently asked questions and improving the efficiency by
30%.
Sales Representative

Elhanan ventures limited |Remote

July 2023- October 2023
● Building and maintaining relationships with customers.
● Providing excellent customer service and addressing customer inquiries or concerns
● Conducting pre-sales engagement over the phone
● Collated and updated clients information.

Digital Telemarketer
Teezzor consulting |Remote
September 2022- March 2023
● Conducted periodic market research and user surveys to identify customer needs.
● Prepared thoroughly detailed reports based on market findings, insights, and gave
recommendations based on findings.
● Managed inventory and ensured it was kept up-to-date at all times using Microsoft
Excel.
● Systematic arrangement of items at warehouse and ensured all items were stored
in good condition for delivery.
● Managed dissatisfied customers by using problem management skills to address
issues before escalating to senior management for urgent resolution.
● Reviewed data for errors and made necessary corrections.

Quality Assurance Officer,|Remote
Integrated Healthcare limited

July2023-October 2023
● Led the quality assurance initiatives to ensure that products and services met
stringent quality standards within the company.
● Implemented and oversaw comprehensive quality control processes, ensuring the
consistent delivery of high-quality products and services.
● Played a pivotal role in establishing and maintaining quality benchmarks,
contributing to the enhancement of overall product and service excellence.
● Executed rigorous quality assessments to uphold the company's commitment to
meeting and exceeding industry standards for product and service quality.

Medical Doctor
Federal Medical Center Jabi,
February 2021-March 2022
● Supported medical consultants across diverse patient care departments.
● Contributed to surgical operations, ensuring smooth and efficient procedures.
● Collected medical histories, conducted initial physical examinations, and
meticulously documented patient information in files.
● Proposed treatment plans for approval, managed follow-up, documented results,
complications, and discharge plans.

EDUCATION

•Bachelor of Medicine and Bachelor of Surgery (MBBS), Afe Babalola
University, Ado-Ekiti,

September 2013 - December 2020

TRAINING COURSES

● PROJECT MANAGEMENT IN GLOBAL HEALTH, UNIVERSITY OF WASHINGTON, DEPARTMENT OF
GLOBALHEALTH ELEARNING PROGRAM. AUGUST 2023 TO OCTOBER 2023

● INFECTION PREVENTION AND CONTROL (IPC) CORE COMPONENTS AND MULTIMODAL
STRATEGIES-WHO HEALTH EMERGENCIES PROGRAMME 2020.

● COVID-19 OPERATIONAL PLANNING GUIDELINES AND COVID-19 PARTNERS PLATFORM TO
SUPPORT COUNTRY PREPAREDNESS AND RESPONSE, WHO HEALTH EMERGENCIES PROGRAMME,
WHO.

● WHO/ICRC BASIC EMERGENCY CARE: CONFLICT-RELATED INJURIES, WHO HEALTH
EMERGENCIES PROGRAMME, WHO. DECEMBER 2023

● HHFA DATA COLLECTION TRAINING OF TRAINERS- WHO HEALTH EMERGENCIES PROGRAMME
2024.

●INEQUALITY ANALYSIS USING EXCEL: DISAGGREGATED DATA- WHO HEALTHEMERGENCIES
PROGRAMME, 2024.

● INFECTION PREVENTION AND CONTROL- WHO HEALTH EMERGENCIES PROGRAMME 2023.
● WHO PRE-DEPLOYMENT PACK- WHO HEALTH EMERGENCIES PROGRAMME, 2020.

● VIRTUAL ASSISTANT TRAINING, A COMPLETE GUIDE: WORK FROM HOME. UDEMY, 2024.

● RESEARCH ETHICS BASED ON THE TRI-COUNCIL POLICY STATEMENT: ETHICAL CONDUCT FOR
RESEARCH INVOLVING HUMANS (TCPS 2: CORE 2022)

● ICD 10 & 11 MEDICAL CODING AND BILLING INSTRUCTORS VISION TRAINING SYSTEMS
TECHNOLOGY INSTITUTE ONLINE DBA 2024.

Languages
• English
Proficiency: fluent

References
References available upon request.