Яна

Yana Kondratovych
PEOPLE OPERATIONS & L&D SPECIALIST

PROFESSIONAL SUMMARY
Human-centered People Operations & L&D Specialist with strong communication skills, emotional intelligence, and a structured approach to employee development. Experienced in Talent Operations and 10+ years of teaching, creating learning paths, identifying growth points, and supporting people through clarity and development-focused processes.

CONTACT INFORMATION
Phone:
[відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

CORE COMPETENCIES
• Employee lifecycle support
• Cross-team collaboration (HRBP, Recruiters, Managers)
• Transparent communication & expectation management
• Onboarding support & candidate experience
• Learning path design & coaching approach
• Structured planning & progress tracking
• Weekly team collaboration & ownership of action items

WORK EXPERIENCE
Talent Operations Specialist | Customertimes Corp | 2023–2024
• Daily communication with candidates, recruiters, HRBPs, and hiring managers.
• Supported smooth people processes across EMEA & US.
• Participated in weekly team meetings; owned action items & follow-ups.
• Contributed to improving employee experience and internal workflows.
• Created clarity in processes through structured communication.

English Teacher & Learning Specialist | Success Language School | 2023–2024
• Developed personalized learning plans for improving communication.
• Organized speaking clubs and confidence-building activities.

Freelance English Tutor | 2022–2023
• Created individualized learning strategies for business clients and IT professionals.
• Focused on goals, progress measurement, and communication improvement.

Secondary School Teacher | Hub School | 2020–2021
• Produced interactive learning plans and provided structured feedback.

Secondary School Teacher | Private School | 2016–2020
• Taught based on individual abilities and student needs.

EDUCATION
• Master of Philology — Kamianets-Podilskyi Ivan Ohienko National University
• Bachelor of Philology — University of Modern Knowledge

CERTIFICATIONS
• TEFL / TESOL Certification

LANGUAGES
• English — C1
• Ukrainian / Russian — Native