Богдан

Bohdan Drobko - Junior Data Analyst / Call Center Operator / Supervisor
Contact Information:
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Winnipeg, Manitoba

Professional Summary
Ambitious and detail-oriented Junior Data Analyst with experience in project supervision, customer service, and client relationship management. Skilled in Excel, data visualization tools such as Tableau, and working with CRM systems. Proven ability to manage teams, handle technical documentation, and ensure project compliance. Actively developing data analytics skills, including Python and SQL, with a strong focus on using data to drive business decisions. Fluent in Ukrainian, Russian, and Polish, with intermediate proficiency in English.
Skills
- Data Analysis Tools: Microsoft Excel (Pivot Tables, Data Analysis, Charts), Tableau (Visualization)
- Project Management: Team leadership, task coordination, technical documentation handling
- CRM Systems: Customer data entry and management, issue tracking
- Languages: Ukrainian (Native), Russian (Native), Polish (Advanced), English (Intermediate)
- Communication: Excellent customer service, problem-solving, and team management skills
- Certifications: WHMIS 2015, Excel Basics for Data Analysis, Data Visualization, Introduction to Data Analytics
Work Experience
Supervisor
Enviro Doctors – Winnipeg, Canada | June 2024 – Present
- Led and supervised teams in asbestos abatement and demolition projects, ensuring compliance with safety protocols and project timelines.
- Managed project documentation, including work plans and technical reports.
- Coordinated logistics, team assignments, and daily operations to ensure smooth project execution.
- Analyzed operational data and provided reports to management on project progress.
Client Relationship Manager
City Hall Szczecin, Szczecin | February 2022 – June 2022
- Assisted Ukrainian citizens with document translation and provision.
- Handled customer inquiries, tracked cases, and managed data entry in CRM systems.
Call Center Operator
Nova Poshta, Kyiv | November 2016 – August 2017
- Answered customer inquiries related to delivery services and tracked shipments.
- Processed orders and updated customer records using CRM systems.
Client Relationship Manager
Fitness Club "Sport Life", Poltava | January 2018 – May 2018
- Worked with clients to select appropriate fitness services and meet sales targets.
- Entered and tracked client data and sales figures in the CRM system.
Projects
Sales Data Analysis Project
- Cleaned and processed sales data to identify trends using Excel.
- Created visualizations and pivot tables to present findings.
2013-2015 Financial Report Visualization
- Analyzed financial reports for key insights.
- Used Tableau to visualize trends in revenue and expenses.
Education
Master of Entrepreneurship, Trade, and Stock Exchange Activity
Poltava State Agrarian Academy | June 2017

Associate Degree in Accounting
Lubny Financial-Economic College | June 2014
Certifications
- WHMIS 2015 for Manitoba Workers
- Psychological Health and Safety for Workers
- Excel Basics for Data Analysis
- Data Visualization and Dashboards with Excel and Cognos
- Introduction to Data Analytics
- First Aid Certification