Особисті дані приховані

LEBENSLAUF
Persönliche Daten

Name: Dovhoshyya
Vorname: Uliana
Geburtsdatum: 01.03.1995
Anschrift: Hrynevytschevoii, 1a
79495 Vynnyky
Handy: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-Mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Studium und Ausbildung

01.09.2016-30.06.2018 Masterstudium
an der Nationalen Ivan-Franko-Universität Lviv
Fakultät für Fremdsprachen
Fachrichtung: Übersetzung (Deutsch-Ukrainisch)
01.09.2012 – 30.06.2016 Bachelorstudium
an der Nationalen Ivan-Franko-Universität Lviv
Fakultät für Fremdsprachen
Fachrichtung: Übersetzung (Deutsch-Ukrainisch)
Berufserfahrung
01.07.2014-31.08.2014 Ferienbeschäftigung
Restaurant “Vörn Diek”
Dahme, Deutschland

17.08.2018-31.07.2021 „Mavista“ (studentische Arbeitsvermittlung)
Stelle: Übersetzerin und Manager mit Deutschkenntnissen

31.08.2021-30.11.2023 IT Unternehmen „Phase One Karma”
Stelle: Business Development Manager

15.01.2024-31.10.2024 Helpware
Stelle: Business Development Manager
Aufgabenbereiche:
- Konfiguration und Verwaltung von CRM-System “Pipedrive”,
- Überwachung des Fortschritts von Deals, Kontrolle der fristgerechten
Auftragsausführung,
- Kommunikation (am Telefon, per E-Mail oder Chat) mit deutschen Auftaggebern,
- die Erstellung von After-Sales-Angeboten und Auftragsbestätigungen,
- Rechnungserstellung in Sevdesk und Zahlungsüberwachung,
- Administrator bei Benutzerverwaltung in CMS,
- die Beschreibung von Arbeitsabläufen in Notion,
- die Zusammenarbeit mit anderen Abteilungen

Kenntnisse & Fähigkeiten

Fremdsprachen: Deutsch (С1);
Englisch (B1)

EDV-Kenntnisse: MS Office mit Word und Excel

CRM-Systeme: „Bitrix24“, “Amo”, “Hub Spot's”, “Pipedrive”

CMS: Wordpress

Sonstiges: Sevdesk, Notion, Slack, Sipgate
To Whom It May Concern,

I am delighted to recommend Uliana Dovhoshyiia, who worked with us as a Business
Development Manager. She played a key role in transforming our client’s operations
and managing their CRM system in her time with us.

One of the standout contributions Uliana made was helping the client select and set
up a CRM system that truly suited their needs. This was no small feat, as the client’s
was quite disorganized and difficult to communicate with. Not only did she ensure a
smooth transition of their processes into the system, but she also took on the
responsibility of managing and optimizing it afterwards. Her attention to detail and
willingness to dive deep into research meant that she always presented the best
options and solutions.

Her ability to communicate complex concepts clearly and effectively became a huge
asset, especially in an environment where clarity was often in short supply. She
approached each challenge with a proactive, research-driven mindset, never
hesitating to get into the details when needed, which brought a lot of positive change
to our client’s operations. Additionally, her involvement with the sales team showed
her versatility and readiness to step in wherever her expertise could make a
difference.

Uliana is a hardworking, intelligent, and forward-thinking professional who brings
both enthusiasm and a commitment to excellence in her work. It was a pleasure
working alongside her, and I am confident she would be a valuable addition to any
team she joins.

Please feel free to contact me at [відкрити контакти](див. вище в блоці «контактна інформація») if you would like more
information.

Kind regards,
Olexander Durytskyi
Operations Manager at Helpware
Nov. 5, 2024