Особисті дані приховані

Alla Aghabekyan
Yerevan, Armenia
Cell (what’s up, viber): [відкрити контакти](див. вище в блоці «контактна інформація»)
email: [відкрити контакти](див. вище в блоці «контактна інформація»)
telegram: https://t.me/alla778877

Summary

Dedicated operations Manager and effective leader who excels at using proven methods and
cutting-edge technology to successfully cutting costs, streamline operations and increase
productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and
unsuppressed worth ethic.

Highlights

● Meticulous attention to details
● Management of Remote employees
● Team management
● Scheduling
● Persuasive
● Focused on customer satisfaction
● Deadline-oriented
● Client relations specialist

Accomplishments

Played an instrumental role in increasing the customer satisfaction ratings index from 85% to 95%
within 3 years as Customer Service Manager.

Objectives

● Management position where I can effectively utilize my expertise in human relations, project
management, and staff recruitment and retention.

RELEVANT WORK EXPERIENCE

Feb 20, 2023 Delta Kommerce LLC, Amazon Partnered Company, Remotely
to Currently Amazon Project (Operations) Director

• Confirming project needs, scope, and deliverables.
• Defining timelines and milestones, resource identification and tracking, status tracking and
reporting, risk identification and mitigation, and reporting on project progress.
• Identifying and engaging appropriate CS functional resources for projects.
• Partnering with internal stakeholders and cross-functional teams throughout the life a
project.
 • Meeting with and receiving feedback from project stakeholders on an ongoing basis.
• Identifying and driving resolution of project issues.
• Gathering and communicating project status, risks, and issues to key decision makers and
senior leaders in small and large group settings.
• Managing and navigating through changes in project scope gracefully.
• Managing multiple projects simultaneously.
• All inventory operations including forecasts, planning, ordering, production monitoring,
shipping and timely replenishments of all inventory
• Liaison with 3rd party vendors, suppliers, contractors etc and managing collaborative
relationships
• Project Management of new products development and launch preparation
• Recruitment and management of staff
• Tracking and reporting of operational and sales performance
• Financial analysis of profitability of existing and potential new products
• Improving, developing and documenting company tools and processes
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and
executive sponsors
• Add new products in the Amazon accounts
• Check the health of the Amazon accounts, feedbacks and voice of the customers and take
the necessary steps to fix them if anything pops up
• Other activities as necessary for the role

April, 2021 WEUNLIMITED LLC, Amazon Company, Remotely
to Currently Beauty Products Department Director

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and
executive sponsors
• Add new products in the Amazon accounts
• Check the health of the Amazon accounts, feedbacks and voice of the customers and take
the necessary steps to fix them if anything pops up
• Add the prices in the seller board and check them on the Amazon account
• Track the orders and allocate them in the Amazon accounts accordingly
• Check the inventory and fix the stranded inventory matters
• Follow up with returns and customer complains with Amazon accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and
objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet
sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
 • Prepare reports on account status

April, 2020- Smart Freight Express, US Logistics Company, Remotely
April, 2021 HR Manager

• Developing and administering human resources plans and procedures that relate to
company personnel
• Planning, organizing, and controlling the activities and actions of the HR department
• Contributing to the development of HR department goals, objectives, and systems
• Maintaining affirmative action programs
• Overseeing recruitment efforts for all personnel, including writing and placing job ads on
Truckstop.com and indeed.com for CDL drivers, interviewing them
• Conducting new employee orientations and employee relations counseling
• Overseeing exit interviews
• Maintaining department records and reports
• Participating in administrative staff meetings
• Maintaining company directory and other organizational charts
• Recommending new policies, approaches, and procedures
• Developing HR strategies
• Creating HR and Recruiting goals, plans and tasks
• Maintaining onboarding and adaptation of new staff

Feb, 2020 Banyan Bay Trading LLC, FMCG Company US Company,Gambia, Banjul
April, 2020 Financial Controller/ Finance Director

• Managing all finance and accounting operations
• Coordinating and directing the preparation of the budget and financial forecasts and report
variances
• Coordinate and direct the preparation of the budget and financial forecasts and report
variances
• Prepare and publish timely monthly financial statements
• Coordinate the preparation of regulatory reporting
• Research technical accounting issues for compliance
• Support month-end and year-end close process
• Ensure quality control over financial transactions and financial reporting
• Manage and comply with local, state, and federal government reporting requirements and
tax filings
• Develop and document business processes and accounting policies to maintain and
strengthen internal controls
• Additional controller duties as necessary
Feb 19, 2019 Snapbook, General Trading Company LLC, Kuwait
Feb20, 2020 Operations/Production Manager

• Business analysis
• Arranging marketing campaigns
• Recruitment of new staff
• Inventory overview
• Measuring effectiveness of the business
• Measuring effectiveness of the employees
• Helping in customer service issues
• Statistical reviews and measurements
• Oversee the production process, drawing up a production schedule
• Ensure that the production is cost effective and with minimum wastage
• Distribute resources based on skill set
• Estimate costs and sets the quality standards
• Monitor product standards and implement quality control programs
• Communicate with different departments
• Work with managers to implement the company's policies and goals
• Supervise and motivate a team of workers
• Review worker performance
• Create KPI system for the staff
• Develop new policies and procedures for the company
• Identify & initiate training needs for the production team etc

Nov, 2018 Maison De Sushi, Qatar
Dec, 2018 Task/project manager

• Schedule all activities.
• Provide support to all business development activities and maintain efficient relationships
with all clients.
• Recruitment of new staff
• Plan and coordinate various activities for projects and ensure compliance to all task
procedures and policies and oversee all projects.
• Administer all phases of planning and implementation of medium projects and analyze all
potential risks and monitor all project requirements.

April, 2017 Lydian International “Gold Mining” Plc, Armenia
March, 2019 Project Controls & administrative Supervisor

• Planning, coordinating and scheduling meetings
• Cooperating with suppliers
• Preparing reports while using MS Excel, Access MS project and Prism programs
• Participating cooperative meetings with the HODs
• Following up on the contractors
• Preparing budgets projects
• Checking work completion reports
 • Verifying actual volumes of construction work and comparing them with planned
volumes;
• Checking work completion reports;
• Monitoring the expenditure of the budget limit.
• Controlling the expenses
• Monitoring the smooth operation of the tasks
• Liaison with the finance department to approve payments, budget control and service
charge budgets.
• Collecting, monitoring and evaluating customer requirements to achieve desired delivery
time and order fill rates.
• Resolving customer questions, issues and complaints.

May, 2005 Anushik and Armen LTD, Fashion business (retail), Armenia
Sep, 2018 CEO

• Negotiate with the suppliers
• Increase sales
• Provide necessary info for employees
• Deal with government authorities
• Make stock counts
• Advise on upselling & cross-selling
• Control overall business
• Control financial flows and investments
• Find new suppliers
• Travel to other countries (mostly Turkey, UK) for selection of new products

Jul 2006 MTS Group Branch in Armenia, “K-Telecom” Company,
Apr, 2016 Sales & Customer Care Regional Manager

• B2B and B2C experience within Corporate sales for the first year of employment
• Negotiated with the companies for corporate package creation and further development
(the first corporate package signed through negotiations made up 300 lines for one
company, later on, the companies list was increased reaching to 30 companies)
• Arranging and organizing marketing campaigns
• Managing corporate sales and completion of the documentation part by the staff
• Successfully managed the activities of 12 team members in multiple locations.
• Provided detailed monthly departmental reports and updates to senior management.
• Managing service centers, their smooth operation
• Managing customer care approach of the staff
• Managing stock logistics
• Undertake KPI's calculation
• Planning, coordinating and scheduling weekly meetings with the staff
• Preparing and submitting time sheets
• Dealing with insurance companies to sell their services through K-Telecom CJSC
• Handling administrative issues
• Reporting the higher managers about the sales
• Training the staff
 • Assisting colleagues with any other duties as needed when requested to do so by
management or senior colleagues
• Managing supplier's relationships and building effective supply partnerships.
• Liaison with finance department to approve payments, budget control and service
charge budgets.
• Collected, monitored and evaluated customer requirements to achieve desired delivery time
and order fill rates.
• Resolved customer questions, issues and complaints.

Sep 05, 2014 Pizza Hut Camden, London
To Nov 28, 2014 Part-Time receptionist

• Greeting visitors, offering them the deals of the company
• Answering calls and taking orders
• Making sure that their order is delivered on time
• Assisting the manager and the staff in other duties

February 28 to Alfa Consulting LTD and Trans4u Ltd, London
April 2014 Interpreter/translator

• Face to face interpreting from Armenian and Russian into English and vice versa
• Typing and Printing of the translated materials
• Written interpreting

Sep 2004 to Agricultural Support Center, Armenia
Apr 2005 Administrator & Translator

• Organizing meetings with the foreign specialists
• Writing monthly reports
• Meeting the concerned parties
• Translating the materials from English into Armenian and Russian and vise versa

Oct 2002 to ARID Goat Breeding Center, Agricultural department of US, Armenia
Feb 2003 Assistant of the director

● Assisting the director with administrative issues
● Organizing meetings
● Reporting the Agricultural Department of US
● Translating for the director
● Making schedules for weekly meetings
● Dealing with the customers

Sep, 2001 to Dioses of Syuniq, Armenia,
Feb, 2003

● English Language teacher
 Feb, 2000 to Pedagogical College, Armenia,
June, 2003 English language/ Business Course Lecturer
● Teaching the students the main principles of business

Aug to National Museum, Armenia
Nov, 2000 Guide, Operator & Translator

● Translating for the tourists
● Editing the collections in the Museum's website
● Assisting the colleagues in our everyday activities

Education

2013-2014 MSc International Business, University of Ulster, London, UK
2009-2011 MBA, Yerevan State Engineering University, Armenia
1998-2003 BBA, Yerevan University of Management and Information Technologies,
Armenia

PROFESSIONAL DEVELOPMENT

Nov, 2018 Business Group, Project Management Course
April, 2013 Churchill House, School of English Language,UK
Sep, 2012 CSR management, K-Telecom CJSC, Armenia
Dec, 2010 Sales Techniques, K-Telecom CJSC, Armenia
Apr, 2008 Strategic & Process Management, K-Telecom CJSC, Armenia
Dec, 2006 Excellence in Customer Care, K-Telecom CJSC, Armenia
Jun, 2006 Course Design and Teaching Methodology, Budapest, Hungary

IT SKILLS

• Proficient in most Microsoft applications including: Excel, Access, Word and PowerPoint.
• Knowledge of BCRM system (Billing system, POS, Inventory, Application Portal, Help
Desk)
• Knowledge of Prism, Primavera
• Slacks
• ERP system
• CMS system
• Pipedrive
• CRM Bitrix 24
• MS project
• Just Call
• Good working knowledge of outlook, internet and intranet
• CRM Zoho
• Experience working at Amazon Seller Central (adding products, pricing, handling
shipments and complains, etc)
• Experience working at Sellerboard
• Click-up
• Hellium 10
• Zenventory
• Shipstation
LANGUAGE SKILLS

• Armenian (Mother Tongue)
• English (Fluent)
• Russian (Fluent)

OTHER INTERESTS

• Travelling
• Sports
• Dancing, singing
• Playing the piano.

I am able to provide references upon request