Kenechukwu

Ebere-Agbo Kenechukwu Chinweuba
Customer service representative
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)/12/2003 Male

Profile
Experienced customer service professional with over 2 years in telephone- based roles, including sales,
technical support, logistics and customer care. Proficient in using key customer service software, skilled in
conflict resolution and known for maintaining a positive outlook. Dedicated to fostering strong customer
relationships, enhancing brand loyalty and boosting customer engagement.

Education
Economics, Enugu state university of science and technology 2020 – 2024
Enugu, Nigeria

Professional Experience
Customer service representative, Poster LLC, Remote 2022 – present
Resolve customer complaints promptly and professionally
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Handle customer inquiries via phone, email or live chat
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Identify customer needs and offer solutions and support
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Record customer interactions and complaints in a CRM system
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Work closely with team to stay updated on product knowledge
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Collect and analyze customer feedback
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Remain calm when dealing with difficult customers
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English teacher, Solid base primary school 2020 – 2022
Crafted efficient curriculum for teaching English
• Enugu, Nigeria
Creating lesson plans
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Taught children basic English reading and writing skills
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Conducting after-hours tutoring and meeting with parents to discuss student
•

progress
Crafted thorough test exercises and exams to assess learning levels
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Skills
Customer service skills
Customer relationship management
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Marketing and sales
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Flawless phone etiquette
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Computer skills
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Communication skills
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Time management
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Microsoft Office
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Problem solving
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Customer service
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Languages
English