Особисті дані приховані

My
Portfolio

@OleksiyCommunity
Table of
Content Introduction

Education Background

Working Experience

Skill & Expertise

Previous Projects
 About Me
I am a dedicated Technical Support Specialist and Community
Manager with a passion for solving complex technical
challenges and fostering vibrant online communities. With a
strong background in customer service, I excel at diagnosing
issues, providing effective solutions, and ensuring a seamless
user experience. I thrive in fast-paced environments, leveraging
my problem-solving skills to quickly resolve technical issues
while maintaining clear, empathetic communication with users.

As a Community Manager, I focus on building engagement and
trust within diverse communities. I understand the importance
of creating a positive and inclusive environment where users feel
valued. I enjoy developing strategies to encourage interaction,
moderating discussions, and addressing concerns to enhance
the overall community experience.

Hello! Oleksii
My Name is Borysenko
Education
2021
MUNICIPAL INSTITUTION “KHARKIV
LYCEUM № 142 OF THE KHARKIV

Background
CITY COUNCIL”

2023
NATIONAL TECHNICAL UNIVERSITY
“KHARKIV POLYTECHNIC INSTITUTE”

2024
PROJECT 12 ENGLISH COURSE
B2-LEVEL
 Working Experience
2022-2023 2024
SUI AMBASSADOR AND SANDBOX
MODERATOR (3 SEASON) SUPPORT MANAGER AT CRYPTO CASINO( NDA)
Produced engaging content Identifying complex issues Assisting with resolving user
including articles, to educate and that require escalation to inquiries and issues through
inform the community about senior support staff or live chat, email, and other
features and ecosystem technical teams and support channels, ensuring
developments. ensuring follow-up until timely and accurate
resolution. responses.
Actively participated in online Gathering user feedback to
Helping users with crypto-
communities(Discord, Telegram, X, identify common issues and
related challenges, such as
answering questions, moderating working closely with senior
deposits, withdrawals, wallet
discussions, and providing support managers to develop
connections, and blockchain
to members, fostering a welcoming solutions that enhance the
transaction confirmations.
and informative environment. overall experience.
Skill & Expertise
TROUBLESHOOTING KNOWLEDGE HOW TO
WORK IN THE CRM SYSTEM
GREAT KNOWLEDGE OF
ENGLISH LANGUAGE
MULTITASKING
TIME- MANAGEMENT

TECHNICAL KNOWLEDGE
ABOUT CASINO AND
CRYPTO PROJECTS AND
PAYMENT PROCESSES

FAST ADAPTABILITY

COMMUNITY ENGAGEMENT

CONTENT MODERATION

DATA ANALYSIS
Previous
Projects
01
SUI AMBASSADOR AND SANDBOX
MODERATOR (3 SEASON)
The Sandbox is a popular decentralized virtual
Sui is a blockchain platform designed for high
world built on Ethereum, blending gaming with
scalability and low-latency transactions. It
blockchain technology. Users can create, own,
offers a unique consensus mechanism,
and monetize virtual experiences using non-
focusing on parallel transaction execution to
fungible tokens (NFTs), making it appealing for
optimize performance, especially for
creators and gamers alike.
decentralized applications (dApps) and
gaming.
Previous 02 SUPPORT MANAGER AT CRYPTO CASINO( NDA)

******* - is an emerging online crypto casino that allows users to gamble

Projects
using cryptocurrencies, offering a range of games including slots, table
games, and live dealer options. The platform emphasizes fast transactions
and privacy, taking advantage of blockchain technology for secure and
transparent gameplay.
Let’s Work Together
and Create
Something
Great!
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@OLEKSIYCOMMUNITY