Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11805822/

Досвід роботи

People operation specialist

з 12.2022 по нині (2 роки 8 місяців)
VBET, Київ (IT)

Support for hiring and onboarding processes: participation in staff selection, organizing onboarding, and accompanying new employees throughout the adaptation process, contributing to a reduction in employee turnover.
Management of compensation and benefits: coordinating payments and benefits programs in alignment with market standards and employee expectations, enhancing their level of satisfaction.
Organization of training and development programs: planning and coordinating training sessions, supporting employee career growth, which contributed to improving their qualifications and engagement.
Development and implementation of HR policies: creating and executing effective HR strategies aimed at enhancing corporate culture and increasing employee engagement.
Monitoring HR metrics: analyzing turnover, engagement, and employee satisfaction indicators; preparing reports for management to enable informed decision-making.
Support for internal communications and corporate events: developing initiatives to strengthen corporate culture and increase employee awareness and engagement.
Support for opening new offices in various countries: organizing processes, coordinating logistics, and providing administrative support for the successful launch of new offices.
Conducting exit interviews: collecting and analyzing feedback from departing employees to improve conditions and retention.
Assisting employees in various situations: promptly resolving employee inquiries and providing support in workplace and organizational matters.
Organizing travel and bookings: planning business trips, booking hotels and tickets, and arranging transfers.
Managing contract documentation: preparing and executing contracts, collaborating with contractors and suppliers to ensure quality service delivery

Customer support specialist

з 11.2022 по 07.2024 (1 рік 8 місяців)
Vbet, Київ (IT)

Providing consultation to clients on the functionality and products of the platform, including cryptocurrency websites and transactions, assisting with navigation and resolving issues.
Collaborating with the payments, CRM, risk, and product departments to promptly address inquiries related to both fiat and cryptocurrency operations.
Handling incidents involving transactions, bonuses, limits, and account security, including cryptocurrency transfers, with escalation to relevant departments as needed.
Analyzing and organizing client feedback to improve the platform and implement innovations related to cryptocurrency features.
Continuously monitoring and identifying suspicious activity, working with the risk department to ensure compliance with responsible gaming policies and prevent fraud.
Ensuring a high level of customer satisfaction, achieving KPIs, and implementing retention initiatives, including for users engaged with cryptocurrencies.
Participating in training new employees on working with crypto platforms and supporting best practices for the team.

Accountant

з 04.2020 по 07.2021 (1 рік 3 місяці)
Спортмастер, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Work in 1C accounting
Checking and creating documents in the internal system "Works"
Uploading and checking documents from internal databases
Participate in closing process
Bank payments

Освіта

Kyiv National Economic University named after Vadym Hetman, Kyiv

Accounting and Auditing, Київ
Вища, з 2005 по 2010 (5 років)

Знання і навички

• Slack
• Zulu
• 1C:Accounting
• Jira
• People Force

Знання мов

• Англійська — середній
• Українська — вільно
• Російська — вільно