Особисті дані приховані

ANNA SAKHARCHUK
Billing Specialist. Business
Services

Profile
Detail-oriented and customer-focused professional with
extensive experience in billing operations, quality assurance, and
client support across diverse industries. Recognized for top
performance in customer satisfaction and team leadership.

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Work Experience
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Janu
Dental Hi-Tech
https://www.linkedin.com ary
Quality Assurance & Customer Satisfaction
/in/anna-s-127081297/ 2023
- Extensive experience as a QA Specialist, ensuring
Rivne June exceptional customer satisfaction by monitoring and
2024 refining service quality.
Skilled in analyzing client feedback and ticket

Education resolution performance to uphold service excellence.

BETTERME
Billing Specialist. Business Services
Associate of Arts:
Billing Specialist supporting clients from three regions: America
Cosmetology
(United States, Canada, Mexico, Peurto Rico, etc.) EMEA (FR,
DEU, PL, UA, ITA, ES) and APAC (JP, RUS, KOR, KAZ)
Services Desk Lead, handling bank representatives. Managing
EL CAMINO College, training courses of the New Joiners.
July
California Resolution of the IT cases/task; cooperation with IT Support
2021
2014- 2018
Team
-
Providing End to End system support for clients. Clients support
Janu
with billing and system administration (BETTERME system
ary
Expertise 2023
navigation, refund, subscription and subscription cancelation)
Case management from the clients under Zendeks system.

Billing Specialist. (Tier 1 support)
Q&A support with client requests (providing with additional
Business Services
information, helping with issue resolution, navigating team
Sales representative through the system issue)
preparation of the work process, giudliness and manuals.

Quality Assurance & process improvement.
Invoice management (under wl-admin system)
Customer Satisfaction
ZoomSupport
Sales representative
Language Sales representative of MacKeeper antivirus.
Overall product representation: first preview of client issues
English April with machines, system guidance, first representative of issue
2021 resolution using our product, support with clients’ questions and
Ukrainian - requests.
Jun Monthly KPIs achievement
2021 Support clients with the system navigation and issue
resolutions like: antivirus check, over computer scanning for the
viruses, cookies and cache.