Bogdan

Bohdan Matkovskyi
[відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація»)

EXPERIENCED CUSTOMER CARE AGENT/CS TEAM SUPERVISOR WITH GREAT
KNOWLEDGE OF ACCOUNTING OPERATIONS

E M P L O Y M E N T H I S TO RY

Mar 2024 — Present Accounts Receivable Representative, Pharmbills Florida, US
• Handled overdue accounts by reaching out to payers and residents, addressing payment issues and
enhancing cash flow.
• Oversaw cash reconciliation, verified accuracy of bank statements and deposits to ensure cash
alignment and successful Month-End close.
• Processed Refund and Write-Off requests, generated Journal Entry reports, and utilized Pivot
Tables(Excel) to confirm accurate payer bookings and correct charges on resident accounts.
Key skills: Census Understanding, Detailed Census Reports, Aging Reports, Journal Entries, Payroll Processing,
Write-Off and Refund Processing, Cash Posting.
Proficiency in PointClickCare, DKS/NCS, Workday.
Good knowledge of Quickbooks, Asana, Jira, Trello.

Feb 2023 — Feb 2024 Customer Support Team Supervisor, Lab Q Diagnostics New York, US
• Led and directed a team of customer support representatives, offering coaching, training, and
performance feedback to ensure outstanding service delivery.
• Worked collectively with team members and the other departments to organize tasks, monitor
progress and guarantee the timely completion of assignments.
• Acted as the primary escalation point for complex customer issues, resolving conflicts with empathy
and professionalism to uphold the company’s reputation.
Key Skills: Excel Utilization(Pivot Tables, Formulas(IF, VLOOKUP, SUM)).
Proficiency in Insurance Verification, Claims/Denials/Adjustments Management.
Good knowledge of Medicare/Medicaid/HMO/Private Billing.

Aug 2021 — Jan 2023 Customer Support Representative, Lab Q Diagnostics New York, US
• Provided exceptional service and support to patients and healthcare professionals. Performed careful
insurance verification to facilitate the preparation and submission of medical insurance claims.
• Compiled detailed reports on laboratory productivity using different spreadsheet software, creating
comprehensive sheets for analysis and evaluation.
Key skills: CRM Utilization: Tebra, Labgen Comtron, RingCentral, Slack.

E D U C AT I O N

Sep 2023 — Jun 2026 Academician Stepan Demianchuk International University of
Economics And Humanities Rivne, Ukraine
Bachelor, Management.
Faculty of Economics.

Sep 2016 — Jul 2020 Rivne Professional College of National University of Life And
Environmental Sciences of Ukraine Rivne, Ukraine
Junior Specialist, Law.
Graduated with High Honors.

SKILLS MS Office Expert Customer Satisfaction Expert

Cash Reconciliation Expert Data Entry Skills Expert

Insurance Management and Expert Data Analysis Expert
Aftercare
Customer Relationship Expert
Accounting Experienced Management
 Team Leadership Expert Diagnostic Skills Expert

Mentoring Expert Adaptability Expert

Accounts Payable Experience Skillful Perseverance Expert

Medical Billing and Coding Expert Success Driven Person Expert

Operations with Bank Expert Team Working Expert
Statements and Deposits

LANGUAGES German B2 Ukrainian Native speaker

English C1