Nataliia

Nataliia Pankhania

Location: Ukraine | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @NataliiaPankhania
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn: Nataliia Pankhania

Summary
I am a results-driven HR professional with extensive experience in outstaffing environments,
specializing in managing employee satisfaction for multicultural and remote teams. I excel in
onboarding, retention, and offboarding processes, ensuring compliance across multiple
countries and fostering employee engagement. My focus on metrics-driven strategies has
consistently improved employee feedback mechanisms, streamlined HR operations, and
enhanced workplace satisfaction.

Currently, I am involved in developing onboarding and adaptation processes for foreign
military medics on a volunteer basis.

• Collaborated with the HR team to develop onboarding and adaptation programs for foreign
military medics, ensuring smoother transitions into the organization.
• Contributed to the creation of detailed military and company profiles to enhance medics'
understanding of operational contexts.
• Assisted in drafting briefing questions for paramedics to improve communication and align
expectations.
• Supported the team with high-quality English translations of key documents to facilitate
cross-cultural collaboration.

Work Experience
Senior HR Manager
IT Company | January 2024 – Present (PROMOTION WITH THE SAME IT company)

Key Achievements:
• Increased employee satisfaction by 50% through regular feedback loops and
proactive engagement.
• Reduced onboarding time to 3-5 days, enhancing integration and productivity for
new hires.
•
Core responsibilities

• Conducted comprehensive reviews and updates of HR procedures to ensure
alignment with global best practices and legal requirements.
• Managed the full employee life-cycle including onboarding, adaptation, retention,
1:1 meetings, and exits.
• Monitored team sentiment, resolved complex issues, and created preventative
strategies for future challenges.
• Expertise in compensation and benefits management.
• Led internal communications by drafting newsletters and posting key updates via
Skype and Trello.
 • Tracked company events, including celebrations for birthdays, work anniversaries,
and personal or family milestones.
• Tracked employee time-offs, sick leaves, and key milestones (start dates,
anniversaries) using custom software.
• Administered employee satisfaction surveys and analyze feedback to implement
continuous improvements in workplace culture and performance.
• Maintain effective communication with remote employees across different countries,
ensuring compliance with local regulations.
• Collaborate with management to resolve conflicts, improve performance, and
support employee well-being.

HR Manager
IT Company | April 2021 – December 2023

Key Achievements:
• Achieved a 90% retention rate by focusing on employee engagement, conflict
resolution, and career growth.
• Improved internal communication processes, fostering stronger collaboration
between multicultural teams.

Core responsibilities:
• Led onboarding and adaptation, ensuring efficient integration for all employees,
including remote and multicultural teams.
• Conducted exit interviews and managed the offboarding process, including closing
system accesses and document completion.
• Handled payroll administration, invoicing and time reports
• Developed and implemented corporate culture initiatives, enhancing engagement
and promoting the corporate brand.
• Managed existing HR policies: created, updated, and implemented policies, guides,
instructions, letter templates

Customer Support Representative
Amazon (Remote) | 2021 – 2022
• Resolved complex customer disputes and managed day-to-day correspondence.
• Monitored account health metrics to ensure visibility and compliance with Amazon
standards.
• Processed customer feedback and appealed account issues, improving overall
customer satisfaction.
Customer Support Specialist
PrivatBank, Lutsk | 2007 – 2009

• Making calls to clients with current offers of the bank
• Service and consultation of clients - individuals in branch of the bank
 • Adherence to the requirements of standards and the level of quality of customer
service
• Fulfillment of requirements regarding financial monitoring and compliance

Education
East European National University
Master’s Degree in Philology (English) | 2002 – 2007

Professional Development
• HR People Partner Course (Hurma Academy, 2023): Mastered HR people processes,
communication tools, and loyalty programs.
• HR Business English Course (Laba, 2023): Enhanced knowledge of HR business
terminology in English.
• Psychology in HR Course (DAN.IT, 2024): Gained basic psychology knowledge for
handling conflicts and understanding personality types.
• HR Manager Course (Business Constructor): gained knowledge of main HR
processes, Employee life cycle, and recruitment.

Skills
• Advanced English Proficiency
• Metrics-Driven HR Management
• Conflict Resolution & Mediation
• Multicultural & Remote Team Collaboration
• Strategic HR Policy Development
• Employee Engagement & Retention
• Onboarding & Offboarding Leadership
• Compliance with Global Employment Regulations
• Empathy & Emotional Intelligence
• AI, CRM (Trello), Google docs, Google Sheets

Achievements
• Streamlined HR processes for increased operational efficiency and reduced
onboarding times.
• Successfully managed end-to-end HR processes, ensuring seamless transitions for
employees.
• Designed and implemented structured feedback mechanisms, enhancing
communication and employee engagement across teams.
• Ensured 100% compliance with cross-country labor laws and regulations in a diverse,
remote workforce.