Yaroslava

YAROSLAVA
ROMANIUK
ABOUT ME
A highly motivated and adaptable individual with a passion for providing exceptional
customer service and connecting with people from diverse cultures. My life experiences and
volunteering in various community initiatives have instilled in me a strong sense of resilience
and a dedication to exceeding expectations. I am eager to contribute my skills and
enthusiasm for creating memorable experiences for passengers from all over the world

[відкрити контакти](див. вище в блоці «контактна інформація») Palma de Mallorca, Spain

[відкрити контакти](див. вище в блоці «контактна інформація»)

EDUCATION

BACHELOR OF GEOGRAPHY
Taras Shevchenko National University of Kyiv | 2019-2023

ERASMUS EXCHANGE PROGRAM
University of Sevilla | September 2022 – June 2023 SKILLS AND QUALITIES
Developed strong cross-cultural communication skills and demonstrated adaptability by
navigating a new academic and social environment in Spain, successfully completing Positive Attitude Communication
coursework while actively participating in diverse university and cultural activities.

ERASMUS+ YOUTH EXCHANGES Problem-solving Adaptability
Participated in over 20 international Erasmus+ youth exchange programs across Europe,
focusing on diverse themes including cultural diversity, environmental sustainability,
Initiative Customer service orientation
leadership, and youth empowerment.

Cultural Awareness Flexibility

WORK AND VOLUNTEERING
EXPERIENCES Attention to Detail Teamwork

Receptionist | Hotel "Ukraïna", Ivano-Frankivsk, Ukraine, September
Eager to learn
2020 – February 2021
• Delivered exceptional customer service, ensuring a welcoming and
comfortable experience for guests.
• Communicated effectively with international guests, enhancing
cultural awareness and language skills.
• Managed reservations, check-ins, and check-outs while maintaining
a fast-paced, customer-focused environment.
LANGUAGES
• Resolved guest complaints diplomatically, demonstrating problem- Ukrainian mother tongue
solving and conflict resolution skills. Russian C2
Waitress | Restaurant "Pokuttia", Sniatyn, Ukraine | April 2020 - English C1
September 2020 Spanish B1-B2
• Delivered exceptional, friendly service to 50+ customers per shift in French A1
a fast-paced, high-volume environment.
• Efficiently managed orders, processed payments, and addressed
customer concerns, consistently receiving positive feedback for
professionalism, attentiveness, and problem-solving skills. HOBBIES

Volunteer | OPEN HOUSE Palma, Mallorca | November 2023
Volunteering
• Interacted with a diverse group of attendees, ensuring a welcoming Learning languages
atmosphere and a positive experience for all participants. Travelling
Photography
Volunteer | Arfa Mallorca, Cultural NGO | April 2023 – Present Cooking
...
• Supported Ukrainian refugees in adapting to Spanish culture through
community activities and cultural programs.
• Built strong interpersonal relationships and demonstrated empathy REFERENCE
while helping individuals adjust to their new environment.
LESYA KUZNUYK
Volunteer | Various Events, Ukraine | 2018-2022
• Supported the successful execution of over 20 local and Arfa Mallorca
international events, including festivals and concerts, through
logistical coordination and customer service. Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
• Managed guest registration, assisted with inquiries, and ensured Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
smooth event operations, handling high-volume tasks while
maintaining attention to detail.
• Developed key skills in customer interaction, conflict resolution, and
managing diverse groups of people in fast-paced settings.