Софія

VOROBEI SOFIIA
PROFILE
A 18 year old silver medal graduate of the Rivne Ukrainian Gymnasium with excellent communication skills, the ability to communicate
in several foreign languages, a team player with strong organizational and interpersonal skills. Worked in a stressful environment with
high standards and requirements, stressresistant to any situation. Also, living abroad gave me the opportunity to acquire important skills
such as time management and the ability to be flexible in choosing the field of work, to be able to learn quickly and work productively.

PROFESSIONAL EXPERIENCE
Manager and Accountant at “Lungo” coffee shop Jan 2021 - Aug 2023
Successfully progressed from barista to managerial roles, overseeing daily operations and team coordination.
Managed claims and resolved customer complaints promptly and efficiently, enhancing satisfaction.
Streamlined inventory processes by ensuring accurate purchasing and stock control.
Developed and implemented operational improvements that increased productivity
Personal assistant at “Tourist agency 5 stars” Jun 2022-Aug 2022; Jun 2023-Aug 2023
Executed comprehensive administrative duties including processing travel documentation and maintaining detailed records
Coordinated and processed hotel reservations and flight bookings while ensuring accuracy and adherence to client specifications
Conducted thorough market research and analysis of hotel properties to identify optimal accommodation options
Developed and maintained a database of competitive travel offers and promotional deals
Performed detailed comparative analysis of various travel packages to ensure best value propositions
Managed back-office operations including documentation, filing systems, and booking records
Generated regular reports on market trends and pricing analytics to support decision-making processes
Recruiter at “Global fleet” Jul 2024 - Aug 2024
Conducted recruitment processes, ensuring candidate alignment with company needs.
Built and maintained strong relationships with clients and partners through effective communication.
Handled applicant claims and inquiries with professionalism, maintaining a high level of client satisfaction.
Gained valuable experience in customer interaction and organizational processes.

EDUCATION

Rivne Ukrainian Gymnasium Sep 2016 - May2024
Graduated with the silver medal
Studied in a class specializing in Math and Financial literacy
Institute Of International Relations Taras Shevchenko National University of Kyiv Sep 2024 - Present
Studying International Bussiness with a focus on diplomacy, international law and legal frameworks.
Regularly engage in conferences and seminars to deepen expertise in international law and dispute resolution.

ADDITIONAL INFORMATION
Languages: Ukrainian (native), English (IELTS C1), French (A2), Spanish (A2), German (A1).
Awards & Achievements: honored for academic excellence with a silver medal.
Won national competitions, including a project presentation on labor force challenges.
Recognized for leadership in organizing school and community events.
Technical Skills: Proficient in Microsoft Office Suite, data entry, and CRM system.

SKILLS
Claims Handling: Experience managing and resolving customer claims efficiently.
Customer Relations: Skilled in maintaining client satisfaction through effective communication and problem resolution.
Organizational Skills: Proven ability to coordinate events, manage teams, and meet deadlines.
Attention to Detail: Strong analytical and accuracy skills, essential for legal documentation and claims processing.
Adaptability: Quick learner with the ability to thrive in dynamic and fast-paced environments.

MY CHARACTERISTICS
Purposeful, responsible, and professional.
Tolerant and adaptive to multicultural environments.
Analytical and detail-oriented with a focus on high standards of work performance.
Resilient under stress and capable of managing multiple tasks effectively.

CONTACT DETAILS
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