Mila

Mila Razinkova, PhD
PROFILE
Associate Professor with experience in hospitality management and
academic instruction. Former Director of the Hotel & Restaurant Club in
Kharkiv, leading operational strategies that significantly enhanced
customer satisfaction and retention. With a robust academic background,
taught courses in Economics, Marketing, and Management at various
universities, contributing over 60 publications to the field. Active
participant in international internships and professional development
programs, with commitment to continuous learning and innovation in
CONTACT education and industry practices.

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EXPERIENCE
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Director
Hotel & Restaurant Club, Kharkiv
DATE OF BIRTH January 2013 – November 2021
Planned the budget, directed and supervised all day-to-day
13th January 1989 (35 y.o) operations of the Hospitality Department.

Developed and executed a marketing strategy that increased
customer engagement and loyalty, resulting in a 15% increase in
customer retention and a 10% increase in average ticket size.
EDUCATION Implemented a comprehensive operational strategy that
increased overall restaurant efficiency by 30%, leading to a
Associate Professor, significant boost in customer satisfaction and retention.
Management
Dnipro University of Customs Directed a team of over 30 staff across multiple locations,
and Finance achieving a 20% reduction in staff turnover through the
September 2020 introduction of a robust training and development program.
Implemented a customer feedback system that led to a 25%
PhD, Management improvement in customer satisfaction scores within the first six
Dnipro University of Customs months of operation.
and Finance
February 2019 Managed strategic relations with key governmental stakeholders
on the regional level of authority. Responsible for partnerships with
Master Degree, government (local authorities) & private (SMEs, vendors, PR, etc)
Hotel and Restaurant Business bodies. Organized commercial events for over 500 visitors.
Kharkiv State University of Food
and Trade
2019-2020
Co-founder & Coordinator
Kharkiv Winter Fest
Master Degree, January 2016, February 2017
Finance Led the strategic planning and execution, successfully attracting
Simon Kuznets Kharkiv National over 2,000 attendees. Managed vendor, supplier and government
University of Economics relationships to deliver a high-quality all-region event, resulting in
2009-2010 95% satisfaction rating from attendees. Oversaw event operations,
implementing real-time adjustments to ensure smooth execution
Bachelor Degree, and positive stakeholder feedback. Developed and executed
Finance targeted marketing strategies to optimize attendance and
Simon Kuznets Kharkiv National engagement. Conducted a comprehensive post-event evaluation,
University of Economics providing insights and recommendations for future events.
2005-2009
SCIENTIFIC EXPERIENCE

Lecturer
Simon Kuznets Kharkiv National University of Economics, Department of Organizations
Management and Administration

November 2014 - August 2018
Developed learning plans and taught scientific disciplines: Marketing, Human Resources
Management, Organization Management, Risk Management.

PhD, Associate Professor

Dnipro University of Foreign Affairs and Finance, Department of International Economics,
Regional Studies and Tourism

September 2018 - Present
Economics; International Financial Relations; Marketing (marketing, marketing in tourism);
Marketing (marketing; marketing in the hotel and restaurant business); World Economy and
International Economic Relations; Leadership.

PROFESSIONAL DEVELOPMENT

Completed START training. The first part of the Development Program of emotional leadership “Big
2018
Transformation Game”.

Dnipro National University named after Oles’ Honchar, advanced training (internship) in a specialty "Tourism",
2019
Department of Management and Tourism Business

Obtained a certificate that confirms a sufficiently high level of foreign languages: English, level B2.Cambridge
2020
Assessment English. Business English Certificate Vantage. Level B2

November 2019 International internship "Innovative Technologies in Science and Education: European experience" (Warsaw,
– February 2020 Poland)

2020 Participation in the forum on tourism and hospitality. Attended the course “Rural Green Tourism”

2021 Online course "European Academy of Sciences and Research" (10 hours)

International internship "Education and Scientific Mobility in the Context of the Covid-19 Pandemic", Athens,
2021
Greece (180 hours, 6 credits)

Course "How to Develop a Hotel and Restaurant Business in Post-Quarantine Times" (https://www.ed-era.com/)
2022
(10 hours)

2022 Course "Critical Thinking for Educators", 30 hours (1 ECTS credit)

2022 Course "Anti-Bullying and Prevention in Education Institutions " (80 hours)

2022 Course "Academic Integrity: An Online Course for Teachers" (60 hours, 2 ECTS credits)

2022 “Calculations and Documentation Support in the Tourism Business (105 hours, 3.5 credits)

2022 Course "Management and Marketing in Tourism"

2022 “Economy, Finance and Planning in the Tourism Business (105 hours, 3.5 credits).

Participation in the Uni-biz bridge project for the development of cooperation between business and education,
2022
dedicated to soft skills development

Advanced qualification by type of internship at the Department of Tourism Business and Hospitality of Dnipro
2022 National Oles’ Honchar University on the topic "Improvement of Teaching Skills for Academic Disciplines in the
Specialty "Hotel and Restaurant Business", 180 hours (6 credits)

2024 2024 World Conference on Teaching, Learning, and Education, Paris France (Certificate)
SCIENTIFIC AND METHODICAL EXPERIENCE

Author of over 60 scientific, educational and methodological publications, including:
study guide (co-authored);
4 monographs (co-authored);
articles in specialized publications of Ukraine, articles in scientific and international
publications;
publications with a high impact factor and are referenced by scientometric databases,
including Scopus and Web of Science (1 article);
conference materials.

Conducted research within research topics, including:
University of Customs Affairs and Finance on the topics: "Development of International Social
and Economic Relations in General, Tourism and Global Aspects" (state registration number
0119U100056), "Development of Foreign Economic Relations in the Conditions of Integration of
the State into the World Economy" (state registration number 0115U007054);
National Metallurgical Academy of Ukraine on the topics: "Methodology of Socio-economic,
Information, Scientific and Technical Development of the Regions, Industries, Enterprises and
their Associations" (state registration number 0116U006782), "Methodology of Management of
Enterprises of Various Organizational, Legal and Ownership Forms" (state registration number
0107U001146);
Simon Kuznets Kharkiv National University of Economics on the topic: " Communal Enterprises
Innovative Activity" (state registration no 0112U007629).

Member of the editorial board of the magazine "Scientific View: Economics and Management"
(Category "B")

Managed a constantly active student scientific group/problem group

Provided scientific consulting to institutions, enterprises, and organizations for over two years.
Member of the association "National Tourist Organization of Ukraine" since 2020 (Ukraine).

Project and grant activities, works performed on orders issued by enterprises and institutions:
February 2022 - March 2022 – research work on the topic "Development Concepts of the
Management System Efficiency Improvement by the Staff of Service Enterprises" following the
order of LLC "Business Group Commonwealth"
Research results are used in practical activities: LLC "Scientific-Production Enterprise
"Electroprivyd LTD", LLC "Kharkiv Locomotive Repair Plant" etc.

LINKS TO PROFILES

Google Scholar link
ORCID link
Web of Science ABK-3338-2022
Scopus Author ID link
Publons link