Назарій

Nazarii Kozub

ELD Support Specialist
Logistic Coordinator
Accounting

Personal Information

• Age: 27 years
• Location: Ternopil, Ukraine
• Work preference: Open to both on-site (Ternopil) and remote
work
• Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
• Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary

A highly motivated and customer-oriented specialist with over 7
years of experience in client communication, conflict resolution,
and software support. Skilled in handling complex customer
inquiries, managing business partnerships, and delivering
high-quality service. Adept at using excel and ensuring client
satisfaction by addressing concerns efficiently. Possesses strong
problem-solving abilities and excellent interpersonal skills. Fluent
in English and Ukrainian, with a background in English Philology.
 Work Experience

07.2024 – Present | Tempus ELD (ELD Support Specialist)
03.2018 – 01.2021 | W&V Inc. (ELD Support Specialist)
• Communicate with customers (drivers) daily to resolve
software-related issues and ensure their needs are met under
service agreements.
• Provide proactive technical support to ensure customer
satisfaction.
• Collaborate with internal teams to optimize customer
experience and improve operational efficiency.
• Monitoring drivers’ logbooks and making sure they comply with
FMCSA’s HoS (hours of service) regulations.
• Maintain accurate records of client interactions in excel and
analyze customer feedback for continuous improvement.
• Apply analytical thinking and creativity to solve customer issues
in non-standard ways.

01.2021 – 07.2024 | Smart Logistics LLC (Logistics &
Transportation, dispatching and accounting)
• Managed relationships with brokers, mediating and resolving
conflicts to maintain strong partnerships.
• Payroll calculations based on worker’s (dispatchers) gross
income.
• Ensured timely and accurate communication between clients
and internal departments.
• Contract negotiations and compliance monitoring.
• Finding, negotiating and booking freights best suiting the drivers
and/or carrier companies they work for.
• Maintaining contact with the driver on all stages of the freight
haul.
 Education

Ternopil National Pedagogical University
Faculty of Foreign Languages, English Philology (2014 – 2019)
• Studied advanced English communication, linguistics, and
translation.
• Developed strong analytical and interpersonal communication
skills.

Key Skills

• Conflict Resolution & Mediation
• Technical Support & Software Assistance
• Strong Verbal & Written Communication
• Analytical Thinking & Problem-Solving
• Time Management & Multitasking
• Initiative & Independent Decision-Making
• Stress Resistance & Adaptability

Languages

• English – Fluent (С1 level)
• Ukrainian – Native