Сніжана

Snizhana Klymenko
[відкрити контакти](див. вище в блоці «контактна інформація») · Kyiv, Ukraine ·[відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL EXPERIENCE

Language Line Solutions (USA) 12/2022 – 02/2025
Interpreter

Handled 250 000+ minutes of calls over 2 years, handling in average 150-300 calls weekly and providing
real-time language support to customers.
Delivered interpretation services across 50+ companies in industries like Healthcare, Insurance, Financial, and
Legal, with a 99% accuracy rate in complex terminology.
Achieved zero language barriers through fluency in English, Russian, Italian and Ukrainian, ensuring 100%
customer satisfaction and reducing call resolution times by 20% for multilingual clients.
R.C. Food Ltd. (Canada)
12/2022 - 07/2024
Cashier/Crew member
Efficiently attended drive-thru and front desk operations, recognized as a top performer in a team of 20+ employees,
contributing to a 15% increase in sales.
Exceptional customer service, greeting and processing orders for an average of 150+ customers daily, helping to
boost repeat customer rates.
Processed payments using cash, credit, and debit cards, completing 100+ transactions per shift with 99% accuracy.
Prepared food and drinks, maintaining high hygiene standards and supporting a 5-star health inspection rating, while
helping to improve overall customer satisfaction.
Tory Art Kyiv (Ukraine) 02/2021 - 08/2021
Florist
Maintained records for 150+ clients and managed purchases from 12+ suppliers. Handled bookkeeping with 100%
accuracy, reducing costs by 10%.
Provided expert flower design advice and occasion-specific recommendations for 50+ weddings and events,
increasing sales by 20% and customer satisfaction by 25%.
Created in-store displays, boosting walk-in traffic by 10%, and efficiently managed inventory, cutting waste by 17%.

EDUCATION & Certification
Bachelor's degree in Philology (Kyiv, Ukraine ) 09/2012-06/2016
Interregional Academy of Personnel Management, Institute of International Relations and Linguistics
Course Work: Phylology, Psychology, Economic Theory, Personnel Management, Sociology,
Culturology, Pedagogy, Linguistics
Certification 02/2024 - 02/2024
Bases of Modern Floristics
Volunteer work
Environmental Cleanup Organizer 03/2014 - 05/2022
Community Park Cleanup Initiative (Kyiv, Ukraine; Chernihiv, Ukraine)
Organized a garbage pickup event with 15+ volunteers, collecting 2000+ kilogram of litter and cleaning 2 Km of parkland,
improving local environmental health.
Promoted the event through social media, reaching 500+ people.
Animal Welfare Volunteer 06/2012 - 04/2021
Own Initiative (Kyiv, Ukraine)
Participated in feeding, grooming, and vaccinating 70+ homeless animals, improving their health.
Collaborated with a team of 3 volunteers to raise awareness about animal welfare, reaching 50+ community members.
Food Distribution Volunteer 12/2015 - 02/2016
Local Food Outreach Program (Chernihiv, Ukraine)
Provided 500+ warm meals and essential supplies to homeless individuals during winter months, helping to improve
their well-being in harsh conditions.
SKILL

Clear verbal and Written communication, Presentation skills, Team building, Problem-solving, Market research, Time
management, Microsoft Word, Microsoft Excel, Cash handling, Documentation, Collaboration, Critical thinking, Sales,
Customer service, Reporting, G-Suite, Data entry, Organised, Attention to detail, Financial reporting, POS system