Вадим

Vadym Mesnikovich

Customer Support Specialist

Place of residence: Rivne/remote
Contact information:
Tel: [відкрити контакти](див. вище в блоці «контактна інформація»)
Viber/WhatsApp:
Telegram:
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Skype:
Linkedin: link

Objective
Customer Support Specialist with experience in financial support and client communication, seeking to apply
my skills to improve customer experience and support business operations.

Technical skills:
CRM systems
MS Office & Google Workspace
Payment and transaction support systems
KYC / verification procedures
Windows OS, remote access tools
Fast typing and data entry skill

Work Experience:

Company: NDA ( CFD trading compay / Forex )Period: July 2023- March 2026

Position: Support Manager
● Provided high-level financial customer support within a high-risk trading environment, ensuring seamless client
experience across payment operations and account management. Handled a wide range of client requests through
multiple communication channels, including tickets, live chat and calls, while maintaining a strong focus on
efficiency, accuracy and client satisfaction.
● Key responsibilities included resolving complex financial cases, supporting VIP clients and assisting users
throughout the deposit process using various payment methods. Worked closely with payment providers and
internal teams to ensure smooth transaction processing and quick resolution of payment-related issues.
Core responsibilities:
- Resolved complex financial and transactional cases
- Guided users through deposit processes across multiple payment methods
- Supported transactions via crypto and fiat payment solutions
- Assisted with payments through providers such as Changelly, Banxa, Paybi and e-commerce payment methods
- Investigated and resolved payment issues, transaction delays and processing errors
- Ensured smooth onboarding and payment experience for clients in a high-risk trading environment

Education:
Master’s Degree in International Relations
Rivne Slavic University
Languages:
English — Intermediate
Additional education:
Software Testing Course – IT Life