Юлія

Yuliia Motuz
Location: Szczecin, Poland
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Tel.: [відкрити контакти](див. вище в блоці «контактна інформація»)​
Telegram: yuliia_mtz

​
Summary:​
​ A proactive leader with nearly 2 years of experience, I have also worked as an HR Assistant,
gaining relatable knowledge in these fields, helping with main company updates and managing
operations.​
​ As a Team Leader of 15 mentors I demonstrated expertise in customer-focused management,
leadership, and strategic planning. I have consistently showcased a high level of problem-solving and
feedback delivery skills, I had an opportunity to improve most of these aspects and learned that
successful management involves teamwork, strategy, and adaptability.

Here are some of my core skills:

●​ Expertise in conducting welcome meetings, 1:1s, stay interviews and exit interviews
●​ Experience in successful mentoring and setting clear goals leadership
●​ Created and conducted weekly team meetings, providing updates on company performance,
team progress, and a focus on KPIs and customer metrics such as Lifetime Value (LTV) and
NPS.
●​ Supported the company’s global expansion by developing a retention strategy for employees
in Europe and worldwide.
●​ Actively used tools and techniques for providing feedback (BIFF, SSC, STAR, EEC, SOR)..
●​ Implemented 3 solutions to optimize and improve the employee adaptation process.
●​ Developed growth plans that helped 10 junior mentors advance to mid-level positions in
about 6 months..
●​ Knowledge of core HR tools: KPIs, OKRs, retention metrics, eNPS, Gallup 12, and
180/360-degree feedback.
●​ Experience working with: Google Space, Notion, Looker Studio, Figma, Miro and CRMs
(PlanFix, Zoho).
●​ LMS platforms: Academy Ocean, Edvibe, SkillzRun, and Google Classroom
●​ Use search tools such as Linkedin, Boolean and X-ray search, internal and external
recommendations
●​ Knowledge of CV screening, pre interviewing interviews and feedback delivery​

Experience:
Live and Study in Europe (service company) - HR Assistant (May 2025 - January 2026)
Responsibility:
●​ Supported recruitment processes, including candidate sourcing, initial screening, first contact
and interview coordination.
●​ Improved job offer acceptance rates among candidates by enhancing the candidate experience
and effectively managing their expectations.
 ●​ Managed daily candidate sourcing across multiple platforms and processed incoming
applications via Google Forms and email.
●​ Published and maintained job ads on paid and free platforms, with control over active listing
cycles and available ad balance.
●​ Screened applications for different roles (Sales Manager, Content Manager, Copywriter)
according to experience, English level, and relevance.
●​ Conducted pre-screening interviews and assigned test tasks to selected candidates.
●​ Created Google forms for candidate collection and structured questions based on role
requirements (Telegram nickname, experience, English proficiency, resume, task readiness)
●​ Drafted and updated internal company documentation, including HR policy and recruitment
presentations.
●​ Conducting 1-on-1 meetings with employees (during onboarding and adaptation period
according to the company’s onboarding program, performance evaluation 1-on-1s, stay
interviews, exit interviews)
●​ Offered an idea of eNPS and self-regulating rating for Team Leads, which was taken in
account for future use.

Achievements:
●​ Participated in upgrading the onboarding structure to integrate into LMS for new
employees (preparing and organizing necessary information based on other departments
provided information)
●​ Prepared and updated company policies and commercial offers (including documentation)
●​ Conducted exit interviews with 100% attendance to gather feedback and improve employee
retention strategies
●​ Created company presentations used during monthly meetings and initial interviews to
introduce the organization to candidates
●​ Participated in developing new bonus systems for Sales and Business Development
departments, which are being currently successfully implemented.
●​ Hiring up to 4 sales managers per month for the required positions (mass.hire)​

StudyLess English School (service company) - Team Leader of educators (April 2023 - September
2024)
Responsibility:
●​ Lead, mentor, and manage a team of 15 educators to meet company targets;
●​ Identify gaps and opportunities in the onboarding, adapting and working processes and
implement improvements to streamline workflows and enhance employee experience;
●​ Leverage employees satisfaction analytics to track the performance of adaptation strategies,
ensuring data-driven decisions that improve work efficiency and quality;
●​ Contribute to market expansion initiatives;
●​ Building strong relationships with clients and company managers;
●​ Taking part in creating and implementing new workflow processes.

Achievements:
●​ Led a team of 15 mentors, conducting monthly 1:1 sessions with achieving 100%
participation.
 ●​ Provided the team with soft skills development and customer problem resolutions in
difficult cases.
●​ Supported the company's global expansion by actively engaging employees in Europe and
internationally.
●​ Actively managed over 200 company students at the same time, ensuring each educator’s
student received focused attention and tailored solutions if needed.
●​ Established strong long-term communication, with customers (students) consistently returning
for new education needs.
●​ Mentored 20+ educators through the adaptation period and beyond, achieving a 95%
success rate in integration and performance milestones.
●​ Oversaw the full employee life cycle, including onboarding, integration, and offboarding
processes, reducing adaptation period by 25%.
●​ Developed growth plans for the team, successfully mentoring 10 junior educators to advance
to the middle level.
●​ Constantly encouraged the team to keep up with news in feedback and technology.
●​ Assisted in creating Personal Development Plans (PDPs) during performance reviews for all
team members, contributing up to a 90% completion rate on performance goals.​

Freelance - Private English Tutor (July 2019 - December 2022)
Responsibility:
●​ Conducted face-to-face and online lessons for adults and children
●​ Developed personalized lessons plans using modern techniques and personalized approaches
●​ Delivered interactive and engaging learning experiences
●​ Gained experience working with Notion, Figma, Google Slides, Miro

Le Meridien Al Aqah Beach Resort - Entertainer(June 2018 - May 2019)
Responsibility:
●​ Delivered a high quality customer experience
●​ Conducted evening entertainment events
●​ Managed daily leisure activities for children and adults
●​ Demonstrated extensive experience in international communication, engaging with VIP
hotel visitors

Languages: Ukrainian - native (C2), ​
​ English - Advanced (C1)

Additional Education:
●​ IT Recruitment & HR at Hillel IT School (January 2025)
●​ HR Time Course at IAMPM (July 2024)
●​ People Management at Laba (October 2023)​

Education:
Bachelor Degree of English and literature at Kryvyi Rih State Pedagogical University (2014 - 2018)