Diana

Diana Shamburska

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
PERSONAL DETAILS
Birth: September 13/ 1991 Marital Status: Single
Citizenship: Ukrainian Mother Tongue: Ukrainian
Languages: Spoken &Written: Ukrainian, Russian, French, English, Turkish
Mobile: 9053458529

EDUCATION and TRAINING

-Chernivtsi National University-Chernivtsi, Ukraine-Department of Philology-2008-2011
-Russian-Ukrainian translation
-Research in Russian and Ukrainian philology

Nail and Beauty School, Chernivtsi, Ukraine-February 2014 – April 2014
Professional Nail Technician-Certification
Professional Make-up Artist-Certification

Private Russian/French Teacher- September 2018- April-2019

WORK EXPERIENCE
Zaren Clinik
Augast 2023 – June 2024
Patient assistant/translator

As a medical translator I was responsible for converting written medical documents and materials from one language to another while ensuring that the translated content is accurate and retains the original meaning.
My work often included translating medical records, patient information leaflets, consent forms, clinical trial documents, pharmaceutical instructions, and research papers.
I built a very strong understanding of medical terminology, concepts, and procedures in both the source and target languages to provide precise and clear translations.
I also translated for the patients and the doctors during their visit and during the treatments, often collaborated with healthcare professionals to ensure the accuracy and reliability of their translations.

Easy Travel Travel company
June 2022 – May 2023
Administrative assistant
As Tickets sales agent I sold tickets for flights also I provided
Customer Service I assisted customers with inquiries about travel routes, schedules, pricing, and ticket availability.
I Booked and made Reservation, I handled bookings and reservations for various travel services, including accommodation and tour packages and also for their stays in hotels. I Processed Payments, and issue receipts, ensuring all transactions are accurately recorded.
Provided Information on travel policies, visa requirements, and travel insurance options.
I Handled Complaints and Issues I resolved customer complaints and handle any issues related to bookings and travel arrangements.
Promoted services such as promoting and upselling additional services such as car rentals, travel insurance, and special packages.
I Maintained Records to keep accurate records of transactions, customer details, and travel arrangements.
Also, I coordinated with other departments, such as marketing and customer support, to ensure seamless service delivery.

Exen Leather&Textile Company November 2019-December 2022 Sales representative manager
Creating a daily plan and proactively experimenting to improve execution Setings sales goals
Managing individual and team quotas

Lujo Hotel Bodrum April-2019 July-2019 Guest Relations
Welcome guests during check-in and giving a found farewell to guest while checkout Handling guest complaints and concerns in an efficient and timely manner Overseeing VIP guest arrivals and departures
Maintain guest lockers for safe custody.
Macromic International Company-Istanbul -March-2018-August, 2018 Office Assistant
-Assist clients with Residence Permit application and required documents
-Management of dormitories for clients
-Data entry
-Reception
-Dealing with clients
-Translation services

Levinson Leather-Istanbul, June 2017-October- 2017
-Shop assistant, mannequin
-Sales and promotions
-Assisting buyers in choosing the right garment
-Providing information about the company, manufacturer and material
-Presenting the collection: fur coats, sheep skin coats, leather coats

‘Paris Original Tours- Paris, France- September 2016-April 2017
-Tour Guide
-Tour guide around Paris on a Segway
-Training tourists how to operate the Segway
-Development of excursion programs
-Ensuring the safety of tourists
-Coordinating tourists in complex and emergency situations

Aldena Beauty Salon-Chernivtsi,Ukraine-June 2014 – July 2016
-Receptionist
-Coordinating work for staff
-Answer any service related questions
-Reception
-Sales
-Booking appointments and customer service
-Managing appointments, cancellations and shifting duties
-Creating and maintaining contact with suppliers

Empress’ Beauty Salon, Chernivsi, Ukraine-January, 2014 – May, 2014 Make-up artist
-Providing lessons and instruction on application
-Providing clients with specific looks they request
-Creating images and characters through the medium of make-up
-Ensuring continuity in make-up
-Maintaining awareness of health and safety issues and legislation
-Maintaining an up-to-date knowledge of available make-up and beauty products.

School of Commerce, Chernivtsi, Ukraine-2009-2011 Sales manager
Analytical Ability
-Service Orientation
-Planning and Organizing
-Coaching & Mentoring
-Leadership

SKILLS AND ABILITIES

Communication Skills

-ability to work in team without mentoring
-ability to persuade and defend one’s own point of view
-team-player
-knowledge of limitations and cultural norms in communication
-professional business etiquette
-good communication skills gained through my experience as sales manager

Organizational/Managerial Skills
-quick learner
-organization and planning skills
-meticulous
-ability to listen to the interlocutor and give him competent advice

Job Related Skills
-professional presentation
-quick learner
-ability to make quick decisions
-ability to work in stressful situations, under pressure
-ability to solve problems without involving the administration
-non–conflict

Computer skills
-internet (Opera, Safari, Google Chrome)
-Good command of Windows, MS Office.