Musa

Sani Musa Kantiyel
No 5 Captain Road , Kurmin Mashi
Kaduna, Nigeria, 800283
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Objective:

As a committed and results-driven Customer Care Agent at Global Fidelis, I aim to leverage my
outstanding customer service skills, effective communication techniques, and strong problem-
solving abilities to contribute to a progressive organization.

Professional Experience:

Fashion Consultant | Global Fidelis (Remote) 2024 - Present

 Built strong relationships with clients, earning loyalty through personalized and attentive
service.
 Developed in-depth knowledge of luxury brands and emerging designers, offering high-
quality options to clients.
 Coordinated with retail staff and boutiques to source specific items and ensure timely
delivery for clients.

Travel Agent | Dreamport (Remote) 2022 - 2023

 Planned and coordinated personalized travel itineraries tailored to client preferences,
including flights, accommodations, tours, and transportation.
 Provided expert advice on destinations, travel regulations, and best practices, ensuring
clients enjoyed hassle-free experiences.
 Negotiated competitive rates with vendors, resulting in cost savings for clients while
maintaining high-quality services.
 Handled travel bookings and modifications efficiently, maintaining accuracy in schedules
and client satisfaction.

Social Media Evaluator | Appen (Remote) 2022 - 2023

 Conducted in-depth evaluations and analyses of social media content to ensure alignment
with platform guidelines and quality standards.
 Offered guidance and strategies to team members on maintaining motivation and
productivity, fostering a positive and sustainable work environment.
 Collaborated remotely with cross-functional teams to deliver high-quality results while
adhering to project deadlines.

Code Reviewer, Microverse (Remote) 2022
  Mentored junior web developers, providing technical support through code reviews.
 Proposed improvements to code organization to improve code quality and overall
performance.
 Provided advice and tips on how to maintain motivation to maintain longevity in the
program.

Education:
 Bachelor of Technology in Electrical Electronics Technology,
Abubakar Tafawa Balewa University Bauchi (2015-2020)

Skills:

 Customer Service Excellence
 Communication (Phone, Email, Live Chat)
 Problem Solving
 CRM Software (Zendesk)
 Product Knowledge
 Data Entry and Record Keeping
 Team Collaboration
 Training and Onboarding
 KPI Tracking

Languages:

 English

References:

Available upon request.