Hannah

Hannah Gamshishi

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Professional Summary

Results-driven and customer-focused professional with proven experience in logistics
coordination, car shipping, and customer service. Demonstrates high performance in fast-paced
remote environments with a solid track record in dispatch operations, client negotiations, and
high-volume communication. Skilled in managing end-to-end shipment coordination, optimizing
sales workflows, and delivering exceptional service in the car shipping industry. Committed to
continuous improvement and seeking to contribute to a high-earning, remote-first sales team.

Core Skills

• Car Shipping Brokerage & Logistics Coordination
• Remote Sales & Client Communication
• High-volume Dispatching & Order Management
• Lead Conversion & Relationship Building
• Time Management & Goal-Oriented Sales
• CRM Software & Time Tracking Tools
• Fluent English (B2+)
• Microsoft Office Suite, Documentation, and Reporting
• Crisis Management & Alternative Energy Preparedness

Professional Experience

Logistics Coordinator

Cargo Alliance Inc, Houston, Texas
October 2021 – August 2023

• Managed high-volume auto shipping logistics across the U.S., dispatching carriers for
daily delivery routes including complex regions like Hawaii and Alaska.
• Acted as a liaison between carriers and clients, ensuring accurate documentation,
customer satisfaction, and timely delivery.
• Led a team of 8 dispatch staff, training and mentoring them to improve KPIs in lead
response and shipment confirmation.
• Tracked and monitored all shipments via GPS, maintaining full visibility to ensure on-
time delivery and reduce chargebacks.
 • Regularly resolved emergency situations, road hazards, and shipment delays with a calm,
decisive approach.
• Gained experience handling overseas dispatch and complex shipment routes.

Customer Service Agent

Preventative Cardiac Care, Richmond Hill, NY
October 2022 – Present

• Delivered professional service to high volumes of customers daily, managing payments
and resolving inquiries efficiently.
• Maintained precise records of accounts payable and invoices, showcasing strong task
management and attention to detail.
• Proactively communicated with team members and supervisors, reinforcing a
collaborative, high-performance culture.
• Demonstrated accountability and reliability in handling sensitive client data and
upholding service standards.

Customer Service Representative

Carolina Logistics, Boiling Springs, SC
September 2020 – August 2021

• Managed over 80 client interactions per day via calls, emails, and chat, ensuring timely
resolution and customer retention.
• Collaborated with logistics teams to resolve transport issues, demonstrating familiarity
with shipping workflows and tracking systems.
• Maintained high customer satisfaction ratings and trained new hires in delivering
effective, empathetic support.

Education

B.Sc. Business Administration
Kyiv National Economic University (2016 – 2020)

IT Essentials – 6-month Program
Aptech Computer School (2019)