Тетяна

North Port, FL 34287 | 2704984710 | [відкрити контакти](див. вище в блоці «контактна інформація»)

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Tetyana Kutova

Professional Summary

Dynamic Event Specialist provides excellent customer service and works to carry out events to the highest of standards. Improving decision-making, and driving organizational performance. Adept at problem-solving.


Skills

• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.
• Physically fit and able to sustain high levels of energetic activity for long periods.

• Organizational, time-management, critical thinking, and quick-learning skills.
• Administrative Duties

• Always look sharp.
• Records Management



Work History

Event Specialist 05/2022 to Current
Gaylord Resort And Convention Center By Marriott, Nashville, TN
• Managed over 100 event orders and timelines for events.
• Create food labels.
• Prepared event orders for the next day for event assistant operation managers and managers, STARS(staff)
• Analyze and sort over 10,000 event orders for the coming week.
• Communicate with the engineering department for the banquet department that needs repairs.
• Keep documentation up to date (ABC cards).
• Communications with STARS.
• Attended events to assist assistant event operation managers.
• Assist in large-scale events such as trade shows, conferences, and meetings.
Front Desk Guest Agent 08/2021 to 05/2022
Gaylord Resort And Convention Center By Marriott, Nashville, TN
• Welcomed over 5 000 each new arrival pleasantly and confirmed reservations and identification.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Responded swiftly to room requests and other inquiries made via the establishment website, email, or phone.
• Introduced customers to resort amenities with a pleasant and helpful demeanor.
• Used internal software to process reservations, check-ins check-outs.
• Oversaw fast-paced front desk operations and guests' needs at a busy facility.
• Trained new staff members in customer service techniques and hotel operations.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Developed and maintained positive relationships with guests for satisfaction.
• Answered multi-line phone systems and enthusiastically greeted callers.
• Answered customer telephone calls promptly and appropriately handled needs.
• Collected room deposits, fees, and payments.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Bartender and Server from 01/2021 to 12/2021
Yellowtail, Clarkesville, TN
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Prepared custom drink orders by accurately measuring and mixing house ingredients
Adjunct Professor 02/2019 to 08/2020
APSU, Clarksville, TN
• Managed student performance using an automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
• Organized time, space, and resources to balance advanced instruction, challenging workloads, and stringent deadlines.
• Worked with colleagues to create robust education programs.
• Taught ballet classes.
Fitness Instructor 05/2016 to 12/2019
YMCA, Clarksville, TN
• Promoted a safe and inclusive environment for club clients and members.
• Cultivated positive relationships with participants by interacting with the group during fitness classes.
• Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
• Implemented new and creative exercise routines to keep participants motivated.
Assistant Manager 01/2019 to 12/2019
Enterprise Rent-A-Car
• Enterprise” car rental.
Laboratory Assistant 01/2000 to 01/2005
Kharkiv National Pedagogical University
Sale manager 01/2001 to 01/2004
PVS windows factory


Education

Skovoroda Kharkiv National Pedagogical University, Ukraine
Master of Arts, School, Fine Arts Education, 2005
Skovoroda Kharkiv National Pedagogical University, Kharkiv, Ukraine
Bachelor of Art, Dance, and Choreography, Dance Education, 2004
Kharkiv Art School of Repin, Kharkiv ballet school
Diploma, Dancing, 1997


Knows CI, PMS, Marsha, Empower, PC

At the specialist level, daily uses CI for event order updates. Reporting department needs and problems for equipment, space/elevator functions to the engineering department using Empower/GXP. Keep assisting at the front desk as a leader at the arrivals using Marsha and PMS. Using Accesso/Showare at the ACC to validate or help with tickets for the events.