Boma

BOMA OPUDA
1 Opuda Layout, Abuloma, Port Harcourt | 0803 336 9661 | [відкрити контакти](див. вище в блоці «контактна інформація») | Nigerian

PROFESSIONAL SUMMARY
Customer Service & Sales Representative with 5+ years of combined experience in client support, account
handling, and technical assistance. Strong ability to engage customers, resolve complaints, promote services, and
maintain high satisfaction levels. Skilled in communication, problem-solving, CRM handling, sales follow■up, and
building long■term customer relationships.

CORE SKILLS
• Customer Support • Customer Relationship Management (CRM) • Call Handling
• Sales Promotion • Lead Conversion • Product Education
• Complaint Resolution • Problem-Solving • Communication Skills
• Documentation • Data Entry • Microsoft Office (Word)
• Team Collaboration • Multitasking • Attention to Detail

PROFESSIONAL EXPERIENCE
Customer & Administrative Support (Account Officer) – Aladumo Educational Centre (2002 – 2005)
• Handled parent and customer inquiries, ensuring timely and professional resolution.
• Maintained financial transactions, reconciliations, and student account records.
• Supported administrative operations while providing frontline customer service.
• Documented payments, complaints, and inquiries with high accuracy.

Customer-Facing Technician Trainee – Kent German Global Ltd (2015 – 2016)
• Interacted with customers during metering operations, explaining processes clearly.
• Resolved technical inquiries on-site and provided customer assistance.
• Documented installations, service issues, and field activities daily.
• Maintained strong customer rapport and ensured quality service delivery.

EDUCATION
• Professional Diploma in Education Management – University of Ibadan (1998–2001)
• Senior School Certificate (WAEC) – Federal Government College PH (1988–1993)
• First School Leaving Certificate – Staff School Abuloma (1982–1988)

PROFESSIONAL ATTRIBUTES
• Excellent communication & listening skills
• Strong work ethic & professionalism
• Ability to work under pressure
• Fast learner and adaptable