Катрін

KaTRIN Lebedynets
Project Manager
Profile
Customer Support Specialist with experience in high-load digital products within the online dating and travel industries. Skilled in handling technical issues, account and billing inquiries, and sensitive user cases with a high level of empathy and professionalism.

Background includes working as a Travel Consultant in the airline insurance sector, providing multilingual support and assisting clients in high-pressure situations. Strong communicator with a proactive approach to problem-solving, cross-team collaboration, and delivering consistent, high-quality user support in fast-paced, international environments.

Contact
PHONE:
[відкрити контакти](див. вище в блоці «контактна інформація»)

EMAIL: [відкрити контакти](див. вище в блоці «контактна інформація»)
Languages
English – Fluent
Spanish – Intermediate
Ukrainian – Native
Russian – Fluent

EDUCATION
KNLU (Kyiv National Linguistic University) 2015 - 2019
Bachelor’s Degree in Translation

WORK EXPERIENCE
English Tutor| Helen Doron
MARCH 2018 – JUNE 2018
Delivered English lessons to children aged 3 to 18, based on the Helen Doron methodology. Designed engaging, age-appropriate lessons with a focus on speaking and comprehension. Maintained student records and communicated progress to parents. Fostered a playful, supportive learning environment.

Travel Consultant | Aviacontact
SEPTEMBER 2019 – JUNE 2020
Provided professional consultation on flight booking, route planning, and travel insurance options. Issued travel insurance policies including medical coverage, trip cancellation, and flight delay protection. Issued travel insurance policies including medical coverage, trip cancellation, and flight delay protection. Collaborated with airlines and insurance partners to resolve client issues.

Customer Support Representative |Quarks
JUNE 2022 – MARCH 2024
Provided high-quality support to Spanish-speaking users via chat and email. Resolved issues related to accounts, payments, subscriptions, and app functionality. Escalated technical cases and collaborated with internal teams. Delivered empathetic communication in conflict situations.
SKILLS
• Team coordination
• Strong communication
• Ability to perform under pressure
• Attention to details
• Teamwork
• Zendesk Support, Solidgate
•