Evelina

EVELINA LAZU
PROFILE
Enthusiastic and detail-oriented Management student with strong
interpersonal and communication skills and a passion for people
management. Committed to continuous learning, I aim to leverage my
customer service experience and organizational abilities in an
entry- level HR role. I thrive in dynamic environments and am eager to
contribute to the HR team through initiative, creativity, and a focus on
employee well-being and achieving team objectives.
CONTACT
EDUCATION
[відкрити контакти](див. вище в блоці «контактна інформація»)
WSB University | Wroclaw, Poland
[відкрити контакти](див. вище в блоці «контактна інформація») Bachelor in Management (09/2023 – 06/2026)
https://www.merito.pl/
Wroclaw, Poland

Telegram: @lzevlin EXPERIENCE
SKILLS
Waitress - Le Gosse (MNS Groupe PSA)
Technical Skills: Wroclaw, Poland | 06/2024 – Present
• Proficient in Microsoft Office • Delivered high-quality customer service in a fast-paced environment,
(Word, Excel, PowerPoint) ensuring positive client experiences.
• Managed and coordinated orders, demonstrating organizational skills
and attention to detail.
Interpersonal Skills: • Handled conflict resolution and complaint management in a calm and
• Customer service experience professional manner.
and client relations • Cooperated closely with colleagues and management, supporting
team cohesion and operational efficiency.
• Excellent communication and
• Processed financial transactions and maintained accurate records,
interpersonal skills
showcasing responsibility and trustworthiness.
• Strong organizational and
Sales Consultant - Żabka
time-management abilities
Wroclaw, Poland | 01/2023 – 06/2024
• Adaptability and quick learning
• Provided personalized customer service, advising clients and
of new tools and systems understanding their needs.
• Leadership and decision- • Maintained store displays and inventory, ensuring product availability
making in high-pressure and presentation standards.

scenarios • Processed transactions using the cash register and resolved customer
issues with patience and professionalism.
• Resilient under pressure and
• Maintained professional communication standards and represented
flexible in shifting priorities
the company's values in interactions with clients and colleagues.
• Developed resilience under pressure and adapted rapidly to new
LANGUAGES
tasks and priorities.

• Russian: Fluent
• Ukrainian: Fluent
• English: B1+
• Polish: B1