Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/13445233/

Досвід роботи

EBay Account Manager

з 03.2018 по 05.2020 (2 роки 2 місяці)
Asvela, UAB, Херсон (Оптова торгівля, дистрибуція, імпорт, експорт)

Responsibilities:
- Customer Support on eBay platform;
- Recruiting;
- Managment of eBay account;
- Staff managment.

As a result, I created the first support team consisted of 5 people who were hired and taught by me. Also, formed the main instructions of company support approach that became the basis of service department policy.

IT Customer Support Specialist

з 02.2017 по 03.2018 (1 рік 1 місяць)
Template Monster, Херсон (IT)

Responsibilities:
- Communication with customers of the western market via phone, e-mail, online chat selling themes for CMS and E-commerce platforms;
- Installation of the themes on CSM (Joomla, Wordpress) and e-commerce (PrestaShop, Woocommerce, Shopify) and editing site templates code (HTML, CSS, JS, PHP, Ruby, etc);
- Testing products and reporting bugs to Jira/fixing bugs.

80-90% of daily customer requests were resulted in the creation of new orders, retention of customers in the company, and productive continuation of cooperation.

Customer Problem Solving Operator

з 11.2014 по 11.2016 (2 роки)
ONYX ENTERPRISES, L.L.C., Миколаїв (Телекомунікації, зв'язок)

• Account Management, Order Processing Management;
• Recommending products (Sales Skills), Customer Support in return process, as well as Complaints Handling);
• Training new employees;
• Resolving conflicts between customers, transport companies , and manufacturers around the world.

90% of cases with refund requests and threats of legal action or of leaving negative reviews on Trustpilot were successfully processed and directed into a productive direction for customers and the company without negative consequences, reputational damage and money losses.

Освіта

V.О. Sukhomlynskyi National University of Mykolaiv

Translation, Миколаїв
Вища, з 2010 по 2016 (6 років)

Master Philologist, Translator of English, Teacher of English and Translation

Додаткова освіта та сертифікати

CyberBionic Systematics Education System, Course " FrontEnd Development"

2024-2025, 5 місяців
Сертифікат

Hillel IT School, Course " FrontEnd PRO course"

2022, 7 місяців
Сертифікат

Знання і навички

• JavaScript
• HTML
• CSS
• React
• Git
• Figma
• SASS
• GitHub
• Redux
• WordPress
• Дисциплінованість
• Bootstrap
• TypeScript

Знання мов

Англійська — вище середнього

Рекомендації

Viktor Yavorsky

Viktor Yavorsky

Senior Software Developer, Svitla Systems Inc.

Додаткова інформація

Here is my Portfolio WebSite that includes my pet projects: https://yuliiazavportfoliosite.netlify.app/