- Файл
Анастасія
Customer success manager
- Вік:
- 18 років
- Місто:
- Дніпро
Контактна інформація
Шукач вказав телефон , ел. пошту та LinkedIn.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/13460920/
Завантажений файл
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I`m a student, ready to work full-time, with verbal, written B2 English level and experience in sales.
Seeking career development in Project Management, Customer Succes Management, communication and b2b/b2c sales where I can utilize my skills and gain new experience.
Education
Alfred Nobel University
Major: Marketing – 2024
Work Experience
Project Manager/Customer Success Manager
Client Relations & Business Development
• Served as first point of contact for clients through initial calls and professional correspondence, establishing strong client relationships from the outset
• Led lead generation initiatives by optimizing the studio's UpWork freelancer profile and actively identifying potential business opportunities
• Crafted compelling proposals and developed comprehensive strategies for prospective clients
• Demonstrated initiative by reaching out to large corporations to introduce the studio's digital design services
• Delivered detailed project reviews to clients, ensuring satisfaction and managing expectations throughout the project lifecycle
Content Creation & Marketing
• Functioned as copywriter for the studio's LinkedIn profile and freelance account, creating engaging content that showcased the team's capabilities
• Designed and produced both static and animated promotional content using Adobe Photoshop, Jitter, Figma, and After Effects
• Maintained consistent brand voice and visual identity across all digital platforms
Team Leadership
• Served as team lead for junior designers, providing guidance, feedback, and mentorship
• Established efficient workflows for design course delivery, ensuring quality and consistency
• Coordinated cross-functional teams to meet project deadlines and deliver high-quality results
Sales Manager / Food Salesperson
Customer Relations & Sales
• Provided expert consultations on products and services, enhancing the customer shopping experience at Silpo in Dnipro
• Consistently achieved sales targets through effective customer engagement and product knowledge
• Cultivated long-term customer relationships, significantly building trust and loyalty
Specialized Experience
• Served briefly as a candy maker, demonstrating versatility and willingness to learn new skills
• Designed and conducted workshops for children, showcasing ability to communicate effectively with diverse audiences
Key Achievements
• Successfully balanced sales responsibilities with customer service excellence from June 2024 to December 2024
• Applied relationship-building techniques to exceed customer expectations and drive sales performance
Skills
Technical
• Adobe Suite (Photoshop, After Effects)
• Design Tools (Figma, Jitter)
• Social Media Management
• UpWork & LinkedIn Optimization
Business
• Lead Generation & Client Acquisition
• Proposal Writing & Strategy Development
• Project Management & Team Leadership
• Client Communication & Relationship Building
Creative
• Copywriting & Content Creation
• Animation & Visual Design
• Workshop Development & Facilitation
• Brand Voice Implementation
Sales
• Consultative Selling
• Customer Service Excellence
• Product Knowledge Communication
• Target Achievement
Languages
• English: B2+ level (Regular practice with fluent speakers, immersion in English content)
• Ukrainian: Native
• Russian: Native
Dnipro, Ukraine
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Telegram - @nast1jia0o0
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