Наталя

Natalia Zhukova
Kyiv, Ukraine
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Nationality: Ukrainian
Professional Summary
Humanitarian professional and IDP from Mariupol with three years of progressive field and coordination experience—from enumerator to senior officer—in Cash and Voucher Assistance (CVA), Shelter/NFI, Protection and MEAL-related programming. Skilled in project cycle implementation, team support, and community engagement. Demonstrated success in needs assessments, beneficiary registration, post-distribution monitoring, and stakeholder coordination. Strong operational knowledge of displacement dynamics in Ukraine., including direct involvement in community feedback, complaints handling, and needs assessments within humanitarian contexts. Skilled in analytical reporting, supporting Accountability to Affected Populations (AAP) through structured complaint and feedback mechanisms, including data entry, analysis, and closing feedback loops and project management cycle. Experienced in communicating with vulnerable populations, managing sensitive information, and supporting evidence-based programme adaptation. Technically proficient with Kobo Toolbox, Excel, and basic Power BI. Committed to safeguarding and principled humanitarian response. Fluent in Ukrainian, Russian, and English (C1).

Key Skills
• Community Feedback Mechanisms (CFM) & AAP
• Durable Solutions & Case Management
• Protection and IDP Needs Assessment
• Stakeholder Coordination
• Reporting and Analytical Briefs
• Kobo Toolbox, CommCare, RedRose Collect, Excel, Power BI (basic), Google Suite, Microsoft Outlook
• Safeguarding, Data Protection, MEAL tools
• Familiar with Sphere Standards & CHS
Professional Experience
Medair Ukraine – Senior Case Management Officer
Khmelnytskyi, Ukraine | 2022–2024
• Led case planning and coordination for a team of subordinate case officers across CVA. Housing Solutions and shelter-related interventions (Cash for Protection, Cash for Work, RMI, Shelter).
Oversaw case planning for junior staff, developed response plans, reviewed beneficiary files, and ensured timely follow-up on urgent cases.
Provided informal mentoring and day-to-day technical guidance.
• Assisted in identifying more than 500 durable housing and livelihood solutions.
• Collected, cleaned, and analyzed field data on community needs.
• Prepared narrative and analytical reports for partners and internal use.
• Facilitated information-sharing between local authorities and INGOs.
• Participated in feedback handling and complaint registration.
Joint Emergency Response in Ukraine (JERU), WHH & Concern Worldwide
Complaint and Response Assistant, MEAL Assistant | Khmelnytskyi, Ukraine | 2022–2023
• • Supported informal networks of displaced persons.
• Conducted informal monitoring of humanitarian needs and field visits to verify data and provide support for local partners in Livelihood, MPCA, MHPSS and NFI projects
• Developed the trainings for partners “Complaints and response mechanism for partners” and ‘Sensitive complaints CRM”
• Contributed to needs mapping, vulnerability analysis, and field reporting.
• Supported implementation of feedback and complaint mechanisms to enhance AAP.
• Maintained data entry accuracy and confidentiality using Kobo and Excel tools.
• Participated in capacity-building sessions on safeguarding, data protection, and MEAL tools.
Joint Emergency Response in Ukraine (JERU), WHH & Concern Worldwide – Enumerator
Khmelnytskyi, Ukraine | 2022
• Registered more than 1000 beneficiaries conducted nearly 5000 data verification and post-distribution surveys.
• Provided assistance-related consultations and tracked feedback.
• Contributed to developing PDM survey in several projects
Lecturer (Economics & Sustainable Development)
Priazovsk State Technical University – Mariupol, Ukraine | 2012 – 2022
• Delivered university-level courses in economic security, entrepreneurship, and regional development.
• Contributed to national-level policy initiatives and participated in EU-funded academic projects.
• Authored six scholarly publications in economic policy and sustainable development.
ORCID profile https://orcid.org/my-orcid?orcid=0000-0003-3431-6612
Additional Roles
Office Manager | Deputy Chief, Department of State Bailiff’s Service | Secretary-Referent
Education
Postgraduate Studies in Economic Security – Regional department, Sustainable development of Ukrainian regions
National Institute of Strategic Studies, Kyiv | 2014 – 2017
Specialist Degree in Documentation Support of Entrepreneurship and Management
Donetsk State University | 1991 – 1996
Certifications & Training (Selected)
Humanitarian Project Cycle Management – Disaster Ready (2025)
Inclusive Humanitarian programming by RedR UK (Oct,2,2022)
Accountability to Affected Populations (AAP) by RedR UK (Nov, 29,2022)
MSCM: Data collection, storage and handling by RedR UK (Oct, 31, 2022)
Humanitarian Ethics and Principles in Practice by RedR UK (Dec,2,2022)
Humanitarian Project Cycle Management: Project Identification and Design by RedR UK (Dec, 07,2022)
Needs Assessment (Humanitarian Project Cecle Management) by RedR UK (Dec, 09, 2022)
Humanitarian Project Cycle Management: Monitoring and Evaluation by RedR UK (Dec 22,2022)
Project Planning & Implementation (Humanitarian PCM) by RedR UK (Dec, 23,2022)
Safeguarding Matters by Safeguarding Hub Eastern Europe (March, 15,2023)
No Excuse for Abuse: Preventing Sexual Exploitation and Abuse in Humanitarian Action by Einstein (April, 05,2023)
Humanitarian coordination by RedR UK (Jul, 26,2023)
Preventing corruption in humanitarian aid provided by KAYA (Aug,07,2023)
WHH Information Security & Data Protection Training by WHH (July, 17, 2023)
WHH Introduction to Data Protection by WHH (July, 17, 2023)
Onboarding and safeguarding workshop by WHH (July, 27,2023)
WHH Code of Conduct-awareness training by WHH (Apr, 05,2023)
Safeguarding Essentials by Kaya (May,11,2023)
Training on Minimum Standards for Displacement Sites by RedR UK (Jun, 29,2023)
Humanitarian/Hostile/Hazardous Emergency Remote Medical-First Aid by Global Phalanx (July, 03-05,2023)
Mental health and Psychosocial support during armed conflict and migration by RedR UK (July, 24, 2023)
Inclusive communication, Induction into disability - inclusion. 2 parts, Q&A about interaction with persons with
intellectual and psycho-social disabilities by Humanity & inclusion (July-August, 2023)
Practical Application of Power Bi Dashboard by WHH (Oct, 5,2023)
Languages
• Ukrainian – Native
• Russian – Native
• English – Advanced (C1 Certificate #166UA0075001)
Soft Skills
• Strong Communication & Interpersonal Skills
• Time Management & Multi-tasking
• Flexibility, Resilience & Growth Mindset
• Critical Thinking & Analytical Approach
• Self-motivation & Accountability
• Adaptability in High-pressure Environments