Олександра

Oleksandra Illiash

Kyiv

[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

I aspire the position of Account Manager

Key competences
• Expert in client-service with over 10 years of experience. Concluded hundreds of agreements on the manufacture of individually designed furniture for apartments and private houses
• Able to negotiate & achieve the best results. Create long-term win-win relationship with customers
• About 70% of customers increased the order volume or returned with new requests
• Proactive, result-oriented leader
• Attracted dozens of new contractors and subcontractors from various fields to implement complex tasks
• Building successful teams whicht were able to show excellent results in a short time. Experience of managing an office team of 5 people & up to 30 persons of contractors
• Documents management
• Worked as an Individual Entrepreneur, the 3rd group

Professional experience:
2020 – 2024 Manufacture «ТеchnоProm»
Production of carpentry, cabinet furniture, glass and metal processing,

Client manager, Project manager

• Worked with warm leads, В2С, B2B sales
• Project management: budgeting, production calendar management &results control, risk reduction
• Maintained project documents
• Maintained the company’s business documents: invoices, contracts, warranty service
• Team management, talent acquisition and onboarding

2010 – 2019 Art-group Mistral LLC
Joinery, kitchens, wardrobes, cabinets, mirrors, Tiffani stained glass etc.
Personal Assistant (2010 – 2014), Сlient’s Manager (2014-2020)

• B2B and B2C sales, worked with warm leads
• Project management: from creative idea to turnkey implementation
• Management of the company's document flow
• Planned and coordinated production workflows, kept a calendar
• Hired contractors, coordinated their work, and was responsible for the results
• Worked with foreign partners from Italy, Germany, the Netherlands, and the USA
• Selected technologies and materials for the realization of extraordinary ideas
• Purchase of materials for production: plywood, paints, varnishes, putties, polishes, grinding materials... including precious metals & stones
• Organization of business meetings and corporate events
• Organization of photo and video shooting
• Participation in exhibitions in Ukraine and abroad
• Travel arrangements: tickets, hotels, transfers, leisure activities
2008 – 2010 Freelance artist
• Watercolor, acrilyc, oil paintings (botanical art, birds, landscapes)
• Gilding technics & patina on different surfaces
• Created decorative interior items & souvenirs
• Conducted master classes in drawing and creativity

2005 —2008 Information Centre of Kyiv
Enquiry Service 059, 1st mobile call-center in Ukraine 559

Advertising Sales Manager 2005-2006, PR-manager 2006-2008

• Exhibitions B2B - coordinating (PR strategy, production, media, budget and sales, work at the exhibition stand)
• ATL, BTL activities - create ideas & supervision
• Advertising & PR activities of domestic brand
• Working with mass media, selection, collaboration, conferences
• Contractors, things creation, branding
• Corporative souvenir products development & production
• Negotiations and direct sales of Directional Media channels & DM systems
• Meetings with clients, managing ad projects, sponsorship
• Controlling payments
• Preparing presentations for clients
• PR outside-inside the company
• Promoters – selection, supervising
• Searching news and innovations, writing, editing information for publishing
Achievements:
• Comprehensive advertising campaign during 3 years has created a strong recognizable image as Informational holding (Inquiry phone service 059, mobile call-center 559, www.market.ua)
• 059 inquiry phone service became strong leader as a call-center - 9 out of 10 people in Kyiv recognized company’s products
• Incomes increased 2 times
• Company took part in over 200 different exhibitions B2B as a media partner in Kyiv
• The new brand “Mobile call-center 559” has become more recognizable up to 50% all over Ukraine due to the wide-ranging advertising campaign during 1 year

2003– 2005 Kiev Municipal Centre for Disabled People
Psychologist, Art-therapist

• Psychologist’s consultation, art-therapy (individual & group);
• Social adaptation of disabled people

Education:
Kyiv National Pedagogical University, Institute of Psychology
Higher education, Master’s degree 2000 - 2005
Additional education
The 1st International conference Architecture of the future. Interior & constructions, technologies &materials
Sales & marketing
• Course “Basics of SMM. How to make money on Instagram & Facebook”
• Lectures & trainings “Modern types of business administration”, “Systemic thinking and new code NLP”, “Conflict management” – by Mark Palchik
• “Corporative sales. Effective negotiations” – by Tatiana Muzhitskaya
• “Management of informational streams is a base for the human resources management and effective organizing of behavior in an open company” – by Frank Pucelik
• “How to get maximum effect from exhibition”
• Course Copywriting & PR - Bureau of Marketing Technologies
Personal growth
• A set of seminars & trainings for personal growth “Holistic personality. Cause & effect relationships”
• Course “Acting skills. Public speaking. Storytelling” by Oleh Drach, Les Kurbas acting space
• “Personality growth”, “Effective negotiations”, “Effective sales”, – by Oleg Khomyak

Additional knowledge:
Ukrainian – native
Russian – fluently but not welcomed
English language “London School of English” 2003 – 2005, Upper-intermediate, FCE
Basic level of Portuguese and Czech
Familiar with Microsoft Office, Google products, Canva, PowerPoint, Excel & office equipment

Hobby
Design & architecture, art, psychology, self-development