Сюзанна

SIUZANNA NKENHUIE
PROJECT MANAGER

Detail-oriented and highly organized Project Manager
transitioning into IT, with a background in team leadership,
operations management, and process optimization. Recently
completed an IT Project Management & Business Analysis course,
gaining expertise in Agile methodologies (Scrum, Kanban), Jira,
and business analysis. Strong leadership, problem-solving, and
communication skills developed through years of managing
teams in the restaurant industry. Seeking an entry-level IT Project
Manager role to apply my management expertise and newly
acquired technical skills.

PROJECT EXPERIENCE

[відкрити контакти](див. вище в блоці «контактна інформація») Project: Web Application Development (Academic
[відкрити контакти](див. вище в блоці «контактна інформація») Project)
Acted as a Project Manager in a simulated Agile
Lome,Togo development environment.
Created and managed the project backlog using Jira.
Facilitated sprint planning, daily stand-ups, and
SKILLS
retrospectives.
Project Management: Coordinated between developers and testers to ensure
timely deliverables.
Agile (Scrum, Kanban)
Documented project progress and provided status
Waterfall
updates to stakeholders.
Stakeholder Communication
PROFESSIONAL EXPERIENCE
Tools & Technologies:
Jira Restaurant manager
Confluence “Le Sunset”
Trello from April 2022-August 2025
Google doc
Led a team of 15 employees, overseeing daily
Business Analysis:
operations and ensuring high service standards.
Requirement gathering Implemented scheduling and workflow optimizations,
User Stories reducing operational inefficiencies.
Use Cases Managed budgets, inventory, and supplier relations,
Soft Skills: improving cost control.
Team Management Trained and mentored staff, enhancing team
Conflict Resolution productivity and morale.
Time Management Resolved customer and team conflicts efficiently,
maintaining high customer satisfaction.
Customer Service
Language EDUCATION
English
Upper intermediate Industrial and Economic College NAU
French Accounting
Pre-Intermediate 2010 - 2014
Ukrainian LEMON SCHOOL courses
Native
Project Managment and Bussinnes Analysis
2024