Chris

CHINWEZE CHRIS CHIEZEY
Enugu, Nigeria | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn

Professional Summary

Dynamic administrative and client relations professional with 7+ years of experience in team
management, customer support, HR operations, and digital content/Search Engine
Optimisation strategy. Proven track record in driving revenue growth, enhancing client
retention, and optimizing processes in fast-paced environments. Tech-savvy with expertise in
Microsoft Office, Google Workspace, Canva, and analytics tools.

Core Skills

• Customer Support & Client Relations
• Virtual Assistance & Administrative Support
• Email & Calendar Management
• Content Management & Search Engine Optimization
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Calendar)
• Problem-Solving & Critical Thinking
• Strong Communication & Active Listening

Professional Experience
Regional Manager
Kirsten Turner Consulting
04/2024 – 11/2025

• Developed regional marketing strategies that generated 30+ leads and contributed to
16% revenue growth.
• Built and maintained relationships with 50+ existing and prospective clients through
personalized outreach, improving satisfaction and retention.
• Analyzed market trends and performance metrics (e.g., conversion rates), optimizing
strategies for better results.
• Mentored team of 5 staff and coordinated with agencies to achieve targets.

Team Manager
AXA Mansard Insurance
09/2021 – 03/2024

•
Led my team to consistently exceed monthly business targets by 22%.
•
Recruited and onboarded 10+ new team members, boosting productivity and sales
performance.
• Drove marketing campaigns that acquired 30+ new clients and increased revenue by
11%
• Strengthened client relationships through tailored solutions and proactive engagement,
enhancing retention and loyalty.
Freelance SEO & Content
Strategist/Editor
Various sites (homemashal.com,
foodiesfamily.com, etc.)
05/2021 – 09/2022

Owner/Creative Director
dailymobiletech.com
08/2020 – Present

• Wrote and edited 300+ articles, ensuring SEO compliance and timely publication.
• Conducted keyword research to grow organic traffic by 35% and boost engagement
metrics.
• Managed content calendar to ensure 100% on-time article uploads.
• Designed graphics using Canva and monitored analytics to increase site
traffic/engagement by 25%.

Student Affairs Officer
Renaissance University, Enugu
01/2021 – 04/2021

• Enforced university policies for 500+ students, resolving violations promptly to
maintain campus order.
• Mediated 10+ monthly student conflicts, preventing escalations and ensuring peaceful
resolutions.
• Supervised hostel operations for 500+ residents, coordinating maintenance and
health/safety compliance.
• Oversaw meal services, ensuring quality, portions, and schedule adherence for all
residents.
• Conducted regular campus inspections, addressing issues to foster a safe and
conducive learning environment.

Human Resource Officer
Rakhone Global Resources Nigeria Limited
11/2019 – 12/2020

• Managed 15+ client and employee inquiries weekly via email, resolving 85% on first
contact with clear, professional responses.
• Updated HR databases with 500+ records, maintaining 99% payroll and benefits
administration accuracy.
• Scheduled interviews and onboarding sessions, coordinating 5+ candidates monthly
with zero scheduling errors.
• Supported employee engagement events, boosting participation by 15% through
effective communication.

Admin / HR Intern
NYSC (Nigeria Police Force, FIB Gender Unit)
11/2018 – 10/2019

• Handled 10+ client inquiries/complaints daily, achieving a 90% satisfaction rate
through prompt and courteous service.
• Managed email correspondence and forwarded inquiries, ensuring 100% routing
accuracy to relevant departments.
• Coordinated logistics and client orders, reducing delivery disruptions by 20% via
supplier collaboration.
• Organised staff events like birthdays, enhancing team morale and client-facing
positivity.
Education

Master of Science in Clinical Psychology - (IN VIEW)
Godfrey Okoye University, Enugu, Nigeria

BSc Psychology
Godfrey Okoye University, Enugu, Nigeria - 2018

Certifications & Training

• Human Resource Management (HRM) - Dexter & Heros Consulting, Abuja. –

June 2019

• Project Management Professional (PMP) - Dexter & Heros Consulting, Abuja. -

June 2019

• Health Safety & Environment (HSE 1 & 2) - Dexter & Heros Consulting, Abuja. -

June 2019