Mykola

MYKOLA USTYMENKO
General Manager

Experienced Hotel General Manager with over 13 years of
progressive leadership in luxury hospitality. Proven success in
driving revenue growth, enhancing guest satisfaction, and
[відкрити контакти](див. вище в блоці «контактна інформація») leading high-performing teams. Expertise in strategic planning,

[відкрити контакти](див. вище в блоці «контактна інформація»)
crisis management, and revenue optimization. Recognized for
innovative thinking, operational discipline, and the ability to
[відкрити контакти](див. вище в блоці «контактна інформація») thrive in dynamic environments.
oustymenko

Experience

November 2020- Present
EDUCATION Fairmont Grand Hotel Kyiv
General Manager
Master of Economics Spearhead operations at a five-star property, overseeing staff performance,
Kyiv National Trade and Economics University guest relations, and financial metrics.
Addressed key operational issues, including employee shortages and salary
2005 - 2010
adjustments, while maintaining morale during ongoing geopolitical crises.
Successfully implemented strategic initiatives to improve service standards and
PreMBA optimize cost management, resulting in increased guest satisfaction and
profitability.
EBA program
2021 January 2020 - October 2020
Fairmont Grand Hotel Kyiv
CCO
Leading sales, marketing, and revenue management strategies.
Implemented Revenue Management .
Increased RevPar as per reallived GDS business segment.
Formed Marketing Strategy to maximise the effect of miscellaneous revenue and
boosting main sources of Business.
Formed a strong team and deepened the team collaboration.

August 2019 - February 2020
Riviera House Hotel
General Manager
Managing teams to maintain high service standards.
Improving guest satisfaction and increasing repeat business.
Controlling costs and enhancing operational efficiency.
Leading staff recruitment, training, and development.
Managing budgets and ensuring profitability.
Professional skills
Earlier Experience
SALES
MARCH 2017 — AUGUST 2019
PRICING
Premier Hotel Rus
BUDGETING
Director of Sales and Marketing
CORPORATE COMMUNICATION
PRE-OPENING
October 2016 — February 2017
CATERING
Holiday Inn Kyiv
MARKETING
Revenue Manager/Reservation Department
EVENT PLANNING
Manager
REVENUE ANALYSIS
NEGOTIATING
June 2015 — October 2016
DISTRIBUTION
Premier Hotels and Resorts
Hobby Business development specialist/ Sales Executive
• Climbing
• Running December 2010 — June 2015
• Formula 1 Premier Palace Hotel
Sales Executive

Technical skills
Opera PMS | IDeaS RMS | Core competencies
Microsoft Office Suite | Channel
Strategic Planning & Budgeting
Managers | CRM Tools
Revenue Management Systems (Opera, IDeaS)

Guest Satisfaction & Quality Assurance

Team Leadership & Development

Financial Control & Profitability

Crisis Management & Resilience

Multi-channel Distribution

Sales & Marketing Strategy

Pre-Opening & Rebranding