Єва

Eva Yankova
Marketing Manager
PROFILE
Motivated trainee IT Project Manager with basic knowledge of project
management methodologies such as Agile, Scrum, Kanban,
Scrumban. Strong organization and communication skills, with a
CONTACT
commitment to learn and grow. Equipped with basic understanding of
[відкрити контакти](див. вище в блоці «контактна інформація») project lifecycle and risk management.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Zaozernyi St., Zhytomyr EXPERIENCE

Freelancer: Photographer & SMM & Content Maker
EDUCATION
2021 – Present

Bachelor of Food industry
Planned and executed lifestyle, product, and portrait photoshoots for
technologies and engineering clients in wellness, beauty and small business sectors.
Odesa National Academy of Food Created branded content for Instagram: visual storytelling, Reels,
Technologies highlights.
2011-2015 Consulted clients on content planning and creation, developed
content strategies, analyzed target audience and helped define the
Master of Research Engineer brand’s tone of voice.
Odesa National Academy of Food Managed social media pages (posting schedule, engagement,
Technologies analytics, promo setup).
2015-2017 Communicated directly with clients, set expectations and delivered
projects on time.

Courses
Reception & Social Media Administrator
Project Manager in IT
Bravado Beauty Studio
2025, may
Instagram: @bravado.od
Jun 2019 - Marth 2021
LANGUAGES
Managed day-to-day operations at the beauty studio's front desk,
Ukrainian native including client bookings, calendar optimization, and team coordination.
English Intermediate Delivered high-level customer service, handling client inquiries, feedback,
and special requests.
Russian fluent
Fully managed the studio’s Instagram account: created and scheduled
content, designed stories, wrote captions, and interacted with the
audience.
SKILLS Conducted photo and video shoots of services, specialists, and clients to
produce authentic and engaging content.
Project Management Responded to messages, comments, and booking calls, maintaining
Fundamentals (Agile, Scrum, prompt and friendly communication.
Kanban, Scrumban) Coordinated daily schedules and shift adjustments for stylists and nail
Team Communication & Conflict technicians.
Resolution Processed payments, tracked client visits, and maintained loyalty program
data.
Time Management & Prioritization Key Achievements:
Increased Instagram engagement and improved the brand’s visual
Problem Solving Under Pressure identity.
Streamlined booking processes and internal team communication,
Customer Service & Stakeholder resulting in greater operational efficiency.
Interaction
Front Desk & Social Media Administrator
Maharadj Yoga & Spa Studio,
Instagram: @yogaspamaharadj

Aug 2020- May 2021

Managed front desk operations, appointment bookings, and client flow in a high-
end yoga and wellness studio.
Coordinated daily schedules for yoga instructors and massage therapists, ensuring
smooth session turnover.
Consulted clients on services and membership options, enhancing customer
retention.
Handled phone, in-person, and online inquiries with a personalized, high-touch
approach.
Maintained accurate client records, conducted payment transactions, and tracked
attendance.
Resolved scheduling conflicts and client concerns in a calm and professional
manner.
Acted as a bridge between clients, instructors, and studio management — similar
to stakeholder coordination.
Key Results:
Improved client satisfaction through responsive communication and thoughtful
problem solving.
Supported marketing activities through Instagram content coordination and event
planning.

Front Desk & Cashier Administrator

MOBY SPL Princess Anastasia | International Ferry | Baltic
Sea Region

marth 2017 - February 2019

Key Responsibilities and Achievements:
Reception:
Guest check-in, working with documentation, room keys, and information systems.
Providing assistance and information, handling special requests, and coordinating
with other onboard departments.
Café & Restaurant:
Processing orders, operating POS systems, and managing daily cash transactions.
Supporting service flow, communicating with waitstaff, and handling customer
billing.
Spa Area:
Booking treatments, advising on available services, and selling cosmetic products.
Maintaining the client database and managing daily reports.
Duty Free Shop:
Assisting international guests with product selection and purchases.
Handling various currencies and complying with duty-free regulations and tax
policies.
Financial Operations:
Managing daily transactions (cash, cards, multiple currencies, onboard accounts).
Conducting reports, inventory checks, and ensuring accuracy in financial records.
Multicultural Communication:
Constant interaction with passengers from Europe, Asia, and the Americas.
Quickly adapting to diverse customer needs and cultural expectations.
High-Pressure Environment:
Maintaining professionalism and efficiency during peak hours
(embarkation/disembarkation, restaurant rush hours, inspections).