Марина

Maryna Dolhopolova
Poltava | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
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Summary Languages
Enthusiastic and results-driven professional with a diverse background in education,
global mass hiring and customer care. English (advanced)
Strong decision-making skills and result-oriented attitude, coupled with strong Ukrainian (native)
organizational and communication skills. Russian (native)
Experienced in teaching various age groups.
Advanced knowledge of mathematics, data analysis and recruitment metrics.
Background in diversity and inclusion initiatives in recruitment.
Startup experience.

Work experience Skills
Teacher Hiring Manager / Lead August 2021– August 2024 Technical skills
allright.com
Created and developed data-driven recruitment strategies on a global level: Google Sheets, Intercom, HireFlix,
EMEA, APAC, LATAM, etc. AMO CRM, Learnworlds,
Implemented and optimized full-cycle recruitment, from designing selection LookerStudio,
criteria to conducting the first lesson, organized and conducted screening, social media platforms
interviews, assessments, and candidate selection for the role.
Ensuring smooth onboarding and successful integration of new employees into
the team (600+ teachers) Soft skills
Designing and implementing comprehensive grading frameworks, monitored
and updated grading systems. communication,
Conducting comprehensive evaluations of quality metrics, сollaborated with team management,
Teacher Training Centre team to implement quality improvement initiatives decision making,
based on data-driven findings. research,
Led a team of recruiters and freelance sourcers responsible for sourcing and active listening,
hiring ESL teachers and trial lesson methodologists. interviewing,
problem- solving,
Customer Care Team Lead February 2021– August 2021 critical thinking,
proactivity,
allright.com
ownership mindset
Leading a team of customer care operators responsible for handling inquiries
via chats and other communication channels.
Monitoring inquiry processing quality, conducting regular performance
evaluations, and analyzing KPIs to identify areas for improvement. Participating
in calibration sessions to align quality standards. Courses and Trainings
Implementing new communication and service standards to increase efficiency
Leadership (Genezis)
and response speed.
Women Leadership (Laba)
Providing feedback to operators and delivering training sessions to improve
communication and inquiry handling skills.

Customer Care Manager
October 2018 - January 2021
allright.com
Handling incoming client inquiries via email, online chats, and IP telephony,
providing prompt and professional support, product/service information, and
resolving technical issues or complex situations.
Utilizing CRM systems to track customer requests and ensure efficient
collaboration with other departments.
Analyzing customer inquiries and collecting feedback to enhance service
quality and optimize internal processes.
Upselling educational products and promoting additional services.
Managing a part-time team of customer service managers (workload
distribution, quality assurance for calls).
Mentoring new employees to ensure a smooth onboarding experience.
 English teacher September 2017 - October 2018
Lingualand, Poltava
Delivered engaging English language lessons to children and teenagers,
focusing on age-appropriate language skills development.
Fostered a positive and supportive classroom environment, encouraging
active participation and confidence in using English.
Adapted teaching methods to suit diverse learning styles and levels,
ensuring all students achieved measurable progress.
Designed and administered assessments to track student performance
and identify areas for improvement.

English teacher September 2016 - August 2017
Poltava State Agrarian Academy
Taught English language courses to students of various courses and
departments.
Developed tailored lesson plans to meet the specific needs of students.
Designed and conducted assessments to evaluate student progress and
adjust teaching methods accordingly.
Integrated modern teaching methodologies, including interactive and
technology-based learning tools, to enhance student engagement.

Assistant professor January 2013 - June 2013
Applied Mathematics Department maternity leave
Poltava State Technical University September 2004 - June 2009

Delivered lectures and practical sessions in “Mathematical analyses”, “Functional
Analyses”, “Econometrix”, “Software” etc.
Conducted research in Functional Analysys, contributing to scholarly publications
and translation for the special magazine “Methods of Functional Analyses and
Topology”.
Designed and implemented course materials.
Collaborated with faculty on interdisciplinary projects .
Participated in organizing academic events, including seminars, workshops, and
conferences, to enhance the department's academic outreach.

Assistant professor September 2002 - September 2004
Computers Systems and
Technologies Department
Poltava State Agrarian Academy
Taught courses in Computer science, Computer networks.
Contributing to academic publications and conferences.
Organized and participated in academic conferences, seminars, and faculty
development initiatives.

Education
PhD Studies 2006 - 2009

Poltava National Technical University

Functional Analyses

Master degree 1997- 2003
Poltava National Pedagogical University

English Philology
Physics and Computer Science