Анна

ANNA POLISHCHUK

Cross-Functional Business Strategist | Psychology-Driven Client Success Expert

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PROFESSIONAL SUMMARY
Cross-functional business professional with psychology background who bridges technical
execution with human-centered strategy. Proven track record managing 40+ B2B
accounts (95% retention), reducing support requests by 25%, and driving $50K+
contract wins. Combines systems thinking with empathetic communication to deliver
measurable results in client management, operations, and product development.

CORE COMPETENCIES

Management & Strategy: Client & Product Focus: Technical & Analytics:
• Agile Project Management • Account Growth and • CRM Systems
• Process Optimization Expansion Strategy • Business Intelligence
• Cross-Department • Customer Success • Marketing Automation and
Orchestration Management Lead Scoring
• Strategic Planning • Product Roadmap Planning • Financial Analysis and
• Change Management and • User Research and Budget Management
Digital Transformation Psychology-Based Insights • Technical Documentation
• Vendor Management and • Stakeholder Management • A/B Testing and Conversion
Contract Negotiation • Customer Journey Mapping Optimization
• Risk Assessment and • Churn Prevention and
Mitigation Planning Retention Strategies

EXPERIENCE

Client Manager​
RhodeCode | Oct 2023 – Apr 2025

Leading client success initiatives for B2B SaaS platform with focus on retention and growth

●​ Achieved 95% client retention rate across portfolio of 40+ B2B accounts while
driving 20% increase in client lifetime value through strategic relationship
management
●​ Reduced client onboarding time by 30% through psychology-informed product
demos and streamlined activation processes, improving user adoption rates
●​ Decreased support ticket volume by 25% through proactive client health
monitoring and cross-functional collaboration with Product/Engineering teams
 ●​ Improved client response times by 40% by implementing streamlined
communication workflows and escalation protocols
●​ Enhanced trial-to-paid conversion rates by developing targeted value
communication strategies based on client psychology and product fit analysis
●​ Contributed to product roadmap development by synthesizing client feedback
into actionable product enhancement recommendations
●​ Created comprehensive client documentation and self-service resources, boosting
client independence and satisfaction scores

Executive Assistant to the CEO​
OpsWorks Co. Group | Jun 2023 – Apr 2025

Strategic operations support with focus on executive efficiency and stakeholder
management

●​ Optimized CEO productivity by implementing advanced scheduling systems and
priority management frameworks, improving time allocation for strategic initiatives
●​ Managed complex global logistics including international travel coordination
across 15+ time zones, supporting critical client acquisition meetings and strategic
partnerships
●​ Independently executed UK/US visa application processes, saving approximately
$50,000 in consultant fees while delivering results 3 weeks ahead of schedule
●​ Developed high-impact presentations and investor pitch decks that contributed
to new business development and strategic partnerships
●​ Enhanced company brand presence by managing LinkedIn and Instagram
accounts, creating consistent messaging across platforms
●​ Facilitated cross-department collaboration by serving as communication hub
between executive leadership and operational teams

Project Manager​
Kassa Design | Sept 2021 – Apr 2023

End-to-end project leadership with emphasis on client acquisition and team performance

●​ Developed comprehensive portfolio strategy that significantly boosted client
acquisition rates and market positioning
●​ Achieved 35% proposal close rate by authoring 20+ targeted business proposals
using psychology-driven persuasion techniques
●​ Led cross-functional teams of 8+ designers and contractors, ensuring on-time
delivery across 15+ concurrent projects while exceeding client expectations
●​ Launched full-scale online course project from initial concept through deployment,
managing $25K budget and coordinating multi-disciplinary team
●​ Increased social media engagement by 30% across Instagram, LinkedIn, and
Facebook through strategic content planning and community management
●​ Secured $50,000+ in contract value through successful tender processes and client
relationship development
●​ Orchestrated 10+ events and presentations, expanding brand reach by 40% and
establishing thought leadership in design industry
SKILLS
CRM: Salesforce, Pipedrive, Zendesk
Project and Operations Management: Jira, Confluence, Monday.com, Asana, Trello,
Notion
Marketing and Lead Generation: Apollo, Snovio, Mailchimp, MailerLite, LinkedIn Sales
Navigator
Design and UX: Figma, Miro, Canva, Adobe Creative Suite
Communication: Slack, Microsoft Teams, Loom, Calendly, DocuSign

Languages: English (B2), Ukrainian (native), Russian (native), Polish (B1)

CERTIFICATIONS & TRAINING
●​ UI/UX Interface Design
●​ Graphic Design Fundamentals
●​ Web Design Basics
●​ Psychological Support for Online Learning Projects
●​ Figma Advanced Tools

EDUCATION

Bachelor of Science in Psychology​
National Pedagogical Dragomanov University, 2025

Associate's Degree in Computer Systems and Networks​
Kyiv College of Communication, 2023